Diagnosing and resolving Ricoh/ HP Printers, Draft Printers and check scanners related issues.Troubleshooting connectivity issues related to remote desktop, citrix Apps and VDIs.Performaing user administration on Main frame servers, Print servers and Active directory.Monitoring major and technical issues and escalating emergency techical issues to related vendors.Providing full technical support to mental health industries in US and ONroute in Ontario.Documents the call interactions for support and providing better customer experience on resolution. Providing world class technical sipport toour internal employees over the Phone and via sipport tickets.

Ensures loss prevention standards are followed.Control cash, lottery, and stamps inventory in accordance with prescribed cash handling policies and procedures.Advises appropriate person regarding stock out/shortages.Complete mechandising tasks as directed and maintain efficent flow of merchandise from backroom to sales floor Performs stock counts and order for designated areas.Ensures proper documentation complete with respect to customers reciepts and return products. Maintain proper security of cash and merchandise.