Preetpal Singh Email & Phone Number

Indore

Heading 4 Verticals1. Business Development (Hospitality)2. Airline (Direct and Aggregators) 3. Customer Support4. Corporate Account ManagementHotel Business Developmenta. Driving New Business development for acquiring corporate groups. b. On base team reports who are responsible for client servicing and CSATc. Field team for focussing on mid market range and local / state group of hotels. d. Strategic planning for going deep in market and acquiring market sharee. Forecast and Projection for Existing and New ProductsAirline Vertical a. End to end product development Innovation as per airline requirements. b. Innovating and Presenting Airline Amenities Kit (All Class) / Passenger Comfort and Hygiene Products.c. Working on tendering process and documentation for smooth flow. d. Direct business sourcing with Airline and Aggregators.

Indore, Madhya Pradesh, India

• Currently Managing ICICI Bank channel in Branch Banking vertical for Gujarat and Madhya Pradesh. *Providing 360 degree support for all general insurance products to ICICI Bank Customers. • Maintaining KRA’s with respective channel partners.• Being into Branch Banking, Regular Monitoring over activation of staff and Branches. • Measures how satisfied your customers are with the products and services your organization provides.• Measures the number of claims in a period and divides that by the earned premium for the same period.• Measures how many new policies your organization has sold over a set period of time and compares that to a target value.• Measures how effective your organization is at generating profit on each earned premium

Thane, Mumbai

• Managed a team size of 100 officers with 4 Unit Sales manager and 4 team managers.• Measures the amount of policy renewals and new policy sales over a set period of time (Currently projected in Health and Home Insurance)• Maintaining KRA’s with respective channel partners.• Being into Banc-assurance vertical, Regular Monitoring over conversions on Debit and Credit card data.• Measures how satisfied your customers are with the products and services your organization provides.• Measures the number of claims in a period and divides that by the earned premium for the same period.• Measures how many new policies your organization has sold over a set period of time and compares that to a target value.• Measures how effective your organization is at generating profit on each earned premium

Mumbai, Maharashtra, India

Managing outbound and telechannel for Bancassurance channel

Mumbai

• Client canvassing – Representing the organization and acting as a SPOC between the client and the organization. • Mentoring and grooming agents to ensure agents have the smallest “Learning curve”. Also assisted in conceptualizing and designing the agent ‘training curricula’ for refresher and other impromptu coaching sessions.• Handling a team of 20 members and monitor them closely on their qualitative and quantitative production, also take action plans in improving the same. • Handling quality compliance as per client requirements. • Attrition management, Identify players (ABC Category), Monitoring & Feedbacks, Maintaining Login Hours, Rosters• Also took full responsibility for the new projects. Done a detailed analysis in various phases of the project in capturing relevant information.• Maintaining Client SLA

Navi Mumbai

• Client canvassing – Representing the organization and acting as a SPOC between the client and the organization. • Handling a team of 20 members and monitor them closely on their qualitative and quantitative production, also take action plans in improving the same. • Handling quality compliance as per client requirements. • Also took full responsibility for the new projects. Done a detailed analysis in various phases of the project in capturing relevant information.• Maintaining Client SLA• Maintaining Call tracking and other inbound reports• Attrition management, Identify players (ABC Category), Monitoring & Feedbacks, Maintaining Login Hours, Rosters• Have been working as a trainer for newly joined executives

Navi Mumbai

• Lead management for the process - creation and implementation of Dialing strategies in accordance with dialer attributes.• Client canvassing – Representing the organization and acting as a SPOC between the client and the organization. • Handling quality compliance as per client requirements. • Playing an instrumental role in achievement of team and overall campaign targets.• Ensuring and enhancing client satisfaction by way of the direct contribution of the team handled in successfully delivering consistent & continual results in achievement of various clients SLA’s & related process targets.• Mentoring and grooming agents to ensure agents have the smallest “Learning curve”. Also assisted in conceptualizing and designing the agent ‘training curricula’ for refresher and other impromptu coaching sessions

Bachelor Of Science (B.S.), Chemistry

Bachelor'S Degree, Chemistry, 1St Grade

Activities and Societies: Cycling