*Incident analysis, RCA preparation, SLA report, Weekly Status Review publishing, Service Improvement Plan, KnownError Data base and Risk registrar maintenance.*Worked as a SME for the Projects.*Ensuring processing of the activities with indefinedTAT​ TAT(Turn around Time). *Identify the Training needs for the need and coordinate for the same with Learning &Development.*Conducting internal audits of invoice processed by Team Members to ensure the quality and sound… Show more *Incident analysis, RCA preparation, SLA report, Weekly Status Review publishing, Service Improvement Plan, KnownError Data base and Risk registrar maintenance.*Worked as a SME for the Projects.*Ensuring processing of the activities with indefinedTAT​ TAT(Turn around Time). *Identify the Training needs for the need and coordinate for the same with Learning &Development.*Conducting internal audits of invoice processed by Team Members to ensure the quality and sound functioning ofthe process.*Providing detailed process training to new joiners. Show less

*Providing banking support to clients relating to their credit card queries. Collection Settlement withinformation and Document verification.Executing billing transaction on behalf of the clients.*Bank reconciliation.*Working out the billing dispute that the client has raised in contrast to the expenditure occurred bythem.*Help in consolidation of accounts.

*Direct interaction with Client over calls and emails.*Provide technical support to customer.*Incident Management-Raise incident and assign to Respective team and coordination till closure andissue fix.*Support team - Proactively check and monitor whether services of any L1 issue, providing technicalsupport and informing support/admin team for further assistance.*Examination and Assessment of the product that the clients have a query about online.*Dispatching new… Show more *Direct interaction with Client over calls and emails.*Provide technical support to customer.*Incident Management-Raise incident and assign to Respective team and coordination till closure andissue fix.*Support team - Proactively check and monitor whether services of any L1 issue, providing technicalsupport and informing support/admin team for further assistance.*Examination and Assessment of the product that the clients have a query about online.*Dispatching new hardware if requirement occurs.*Worked with the online chat process as well. Show less