A competent professional with over 8 years of experience in the field of CustomerService, Service Management (Incident,Access and Change ManagementGovernance Process),Training and Development and Ecommerce
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Hr Manager7000 Steps CoffeeShillong, Ml, In -
Marketing Department Specialist7000 Steps Coffee May 2024 - PresentShillong, Meghalaya, India -
Head Of Customer SupportZizira Mar 2020 - PresentMeghalaya, India -
Senior AnalystTata Consultancy Services Dec 2012 - Apr 2019Kolkata, West Bengal, India*Incident analysis, RCA preparation, SLA report, Weekly Status Review publishing, Service Improvement Plan, KnownError Data base and Risk registrar maintenance.*Worked as a SME for the Projects.*Ensuring processing of the activities with indefinedTAT TAT(Turn around Time). *Identify the Training needs for the need and coordinate for the same with Learning &Development.*Conducting internal audits of invoice processed by Team Members to ensure the quality and sound… Show more *Incident analysis, RCA preparation, SLA report, Weekly Status Review publishing, Service Improvement Plan, KnownError Data base and Risk registrar maintenance.*Worked as a SME for the Projects.*Ensuring processing of the activities with indefinedTAT TAT(Turn around Time). *Identify the Training needs for the need and coordinate for the same with Learning &Development.*Conducting internal audits of invoice processed by Team Members to ensure the quality and sound functioning ofthe process.*Providing detailed process training to new joiners. Show less -
Fraud AnalystHsbc Dec 2011 - May 2012Kolkata, West Bengal, India*Providing banking support to clients relating to their credit card queries. Collection Settlement withinformation and Document verification.Executing billing transaction on behalf of the clients.*Bank reconciliation.*Working out the billing dispute that the client has raised in contrast to the expenditure occurred bythem.*Help in consolidation of accounts. -
Technical Support SpecialistWipro Technologies Apr 2011 - Nov 2011Kolkata, West Bengal, India*Direct interaction with Client over calls and emails.*Provide technical support to customer.*Incident Management-Raise incident and assign to Respective team and coordination till closure andissue fix.*Support team - Proactively check and monitor whether services of any L1 issue, providing technicalsupport and informing support/admin team for further assistance.*Examination and Assessment of the product that the clients have a query about online.*Dispatching new… Show more *Direct interaction with Client over calls and emails.*Provide technical support to customer.*Incident Management-Raise incident and assign to Respective team and coordination till closure andissue fix.*Support team - Proactively check and monitor whether services of any L1 issue, providing technicalsupport and informing support/admin team for further assistance.*Examination and Assessment of the product that the clients have a query about online.*Dispatching new hardware if requirement occurs.*Worked with the online chat process as well. Show less
Preety Gurung Education Details
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St. Anthony'S CollegeEconomics
Frequently Asked Questions about Preety Gurung
What company does Preety Gurung work for?
Preety Gurung works for 7000 Steps Coffee
What is Preety Gurung's role at the current company?
Preety Gurung's current role is HR Manager.
What schools did Preety Gurung attend?
Preety Gurung attended St. Anthony's College.
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Preety Gurung
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