As a dedicated and dynamic technical analyst professional, I have successfully onboarded new farm credit partners and associations to our bank's Transaction Processing System (TPS) for seamless bulk processing of ACH and wire transactions. I have expertly managed and prioritized comprehensive backlogs for the money movement Agile/Scrum team, ensuring our efforts are always aligned with the product strategy. Utilizing the Scaled Agile Framework, I created user stories and facilitated reliable software releases by automating deployment pipelines and enhancing collaboration between development and operations teams. Additionally, I provided technical support for digital, legal, audit, compliance, and regulatory applications, resolving application-related issues, creating business cases, managing backlogs, and overseeing code releases.

I have provided technical support for a wide range of applications, including digital, legal, audit, compliance, and regulatory tools. This support encompassed our online banking platform and its integrated products, document and retention management tool, collateral management application, minerals tracking tool, internal audit, and asset review applications. I led the migration of backlogs for eDOCS and Financial Fusion from SharePoint to DevOps, resulting in increased efficiencies and better tracking of product feature enhancements, technical debt items, and production support issues.My efforts in moving online banking customers to single sign-on through the portal using Micro-Front end services and REST APIs streamlined user access and improved security. I also enhanced operational excellence by adopting the Kanban method, tracking applications and server certificate expirations in SharePoint, removing obsolete scheduled jobs, and improving server utilization with AppDynamics alerts.I created comprehensive documentation, including system integration touch points, current and future process flows for online banking services, data mapping documents, customization analyses, mockups, user guides, job aids, and process flows. Additionally, I migrated the customer onboarding process to Salesforce and integrated the OpenText Document Management application to view KYC documents. I also conducted trainings for Legal/Loan Processing, Operations, Compliance, and Cash Management teams on new features of the Document Management tool.

In my role as a Sr. Business Analyst, I led the Online Banking Replacement project, where I meticulously documented the online banking configuration platforms for CoBank and its Farm Credit associations. I prepared detailed current and future process flows for services initiated via the online banking platform (Financial Fusion), including wire transfers, online account opening, transfers, loan payments, branding, and segmentation. Additionally, I documented system integration touchpoints, such as the online banking integration with the loan accounting application, document management application, and federal reserve application.I provided comprehensive application support for the bank's document retention applications, specifically the OpenText Document Management application. My responsibilities included creating user guides and job aids, offering training support to users after application upgrades, and gathering configuration requirements from legal loan/leasing processing and records management teams. I maintained the product backlog and built releases using Team Foundation Server, working closely with software engineers, database administrators, and solution architects to implement configuration and enhancement requests. I prepared use cases and test cases for scenarios such as applying new patches, upgrading to new versions, and adding new features, and performed UAT to ensure quality.I continuously improved redundant processes by adopting the Kanban method for managing business requirements and quarterly releases. Additionally, I collaborated with vendors to resolve functionality issues, ensuring seamless application performance and user satisfaction.

In my role as a Project Manager, I tracked and reported the progress of six critical Enterprise Technology Prioritization (ETP) initiatives that significantly impacted bank operations and the overall Technology Transformation strategy. These initiatives aimed to improve the handling and ownership of technology platforms used by the bank.I created comprehensive project plans for all Enterprise Priority Initiatives undertaken by the bank, organizing and sharing these plans in the PM Universal WorkStation. I defined progress criteria for each initiative and gathered key transformation metrics data from each program owner to document progress. This reporting quantified the development made in each initiative in terms of percentages, providing a clear view of progress and ensuring alignment with the bank's strategic goals.

In my role as a Business Analyst at Bank of the West, I collaborated with internal groups such as Bank Secrecy Act Department managers and AML (Anti-Money Laundering) specialists to define business processes and operation needs through effective elicitation techniques, including JAD (Joint Application Design) sessions and interviews. I defined, documented, and tracked issues, risks, and key performance indicators (KPIs) of the project.I created comprehensive business requirement documents for the Actimize product, data mapping documents, As-Is and To-Be process flows, RACI matrix (Responsible, Accountable, Consulted & Informed), conceptual architecture, and user stories. I partnered with the Enterprise Architecture and Infrastructure Team to justify the prioritization of Currency Transaction Reporting (CTR) and Suspicious Activity Monitoring (SAM) projects in the overall Compliance Projects’ Design.Additionally, I worked with the QA team to organize Unit Testing and User Acceptance Testing, ensuring defects were tracked and closed efficiently.

o Implement a web-based application replacing Core Banking System application used to store Account, Loan and Collateral information.o Migrate all the loan and account information of clients from Core Banking System to a SharePoint site.o Prepare Analytical report showing the statistics and improvements after implementing web-based SharePoint Application.o Manage Release/Discharge bank liens over client’s assets when the client pays off its debt.o Perform post quality control audit for collateral documents.

-Analyzed business plans, credit reports, tax returns, and loan application to assess credit worthiness-Gathered requirements from loan specialists regarding the inefficiencies related to the process in place -Streamlined the Loan Application Process by setting up criteria for initial screening resulting in reduce turnaround time for a loan initiation -Conducted weekly meetings to communicate and evaluate findings to loan specialists and approvers team

-Identified gaps in the operational processes of inward remittances, letter of credit origination unit, and documentation of investor portfolio clients-Recommended solutions resulting in reduced time for the remitted money to be credited from 7 days to 3 days, increased number of import applications processed from 32/month to 40/month and automated signature check on investment security documents.-Organized a full day training event for 40 team leaders under Corporate Banking Operations in order to bring the latest team work practices and values to their attention involving “fun with learning”.