- Manage day-to-day operations to ensure effective team communication and impeccable client delivery.- Restructure business operations, change, and crisis management.- Deliver diagnosis of any issues that arise, create analytical report, and implement intervention/ solution.- Streamline processes and ensure that effective system is being implemented across the board.- Increase sales, balance revenue, and eliminate unnecessary costs.- Client outreach for leads and feedbacks, ensuring that feedbacks are implemented immediately.- Mentor and support team member to maximise their capability and passion for the business.

- Evaluated and streamlined company processes to increase efficiency and reduce human error by 30%- Set up outsourcing operations in India resulting in company cost reduction by 85% during COV19- Created and managed training program for internal team and cross cultural outsourcing team - Implemented systems and compliance manuals across business to ensure standardised processes

Working as a research assistant in the department of organizational psychology with research focusing on communication in workplace and replication crisis in psychology- Conducting a thorough literature review - Running lab and collecting participants' data- Conducting basic data analysis using SPSS

Tutored private and group classes to help university level student with complex statistical concepts