Patricia Regan, Mha Email & Phone Number

Greater New York City Area

In charge of Admitting, Patient Relations, Marketing, and Community OutreachTransformed Admitting Department into 24/7 operationKey member in implementation of Cerner Registration and TeletrackingCreated Patient Relations Department and redefined the role of Patient Representative, contributing to an increase of 47% in percentile rank in patient satisfaction scoresPlayed key role in achieving Health Equality Index designationCreated social media presence and organized community outreach events to publicize the hospital

Liaison between hospital administration, staff, and patients providing official responses to patient grievances, advocating for patients’ rights, managing patient complaints, and providing advanced directive assistance Coordinated and conducted interdisciplinary meetings with family and staff addressing ethical mattersMaintained Keepsafe database documenting patient complaints and outcomesPerformed interdisciplinary outreach regarding patent rights and advanced directives

Greater New York City Area

Implemented and facilitated hospital-wide initiatives to improve HCAHPS scoresCo-chaired Noise Reduction Committee and facilitated Language of Caring classes for over 2,000 employeesCo-led with union (1199 SEIU) on a process improvement project to improve staff responsiveness to patient call bell resulting in significant increase in patient satisfaction scores

Greater New York City Area

Assisted Chief Nursing Officer in quality and patient satisfaction initiatives, organized projects and calendars for top-level administrators

Reston, Va

Internet analysis for corporate and civil clients to prevent piracy and other illegalitiesDiscovered plans for and prevented the occurrence of a dangerous gang event

Burbank, Ca

Responsible for family interaction and customer service ensuring satisfaction with children’s programsImplemented and managed complex database related to membership, enrollment, and billingCreated children’s library in the Child Development Center

Van Nuys, Ca

Responsible for creative, editing, production, and delivery of print inserts for over 40 media accounts with a multimillion dollar operating budget

Culver City, Ca

Analyzed insert media performance to determine monthly print circulation for large clientsEvaluated creative and product testing to determine most effective marketing plansEstablished media analysis department at the Dallas office, hiring and training 20 employees

Culver City, Ca

Managed owner’s personal and business affairs and assisted in expansion in New York and Los AngelesAssisted with execution of media and creative plans while ensuring production met deadlines

Culver City, Ca

Edited creative for print production (2 billion inserts annually). Major account – Globe Life Insurance

Master Of Healthcare Administration, Healthcare Administration

B.A., English

Graduated Magna cum laude