• Oversee end-to-end servicing of complex credit facilities, ensuring compliance with operational standards and regulatory requirements, while mitigating operational risks.• Spearhead the management of high-value cash transfers through internal systems, Fed wire, and SWIFT, ensuring adherence to security protocols and operational efficiency.• Drive reconciliation efforts of general ledger and demand deposit accounts, leading discrepancyresolution and ensuring alignment with financial controls.• Provide advanced research and resolution of transaction exceptions, leveraging analytical skills to enhance operational workflow and reduce error rates.• Serve as the primary point of contact for escalated client inquiries, providing insights and solutions related to loan servicing and lifecycle management.• Lead cross-functional initiatives to identify and implement process improvements, optimizing loan operations and enhancing client service delivery resulting in reduction of more manual works.• Collaborated with senior leadership to drive strategic initiatives, support operational improvements, and contribute to business growth objectives.• Currently gaining hands-on experience with LoanIQ, enhancing my expertise in loan management and financial systems. Focused on optimizing loan processing workflows and improving efficiency in a dynamic financial environment.

• Supporting a selected number of client accounts of limited complexity.• Operating internal system and managing external payments according to the clients open balance and credit available.• Analysis of external payments, Credit and debit balances.• Reconciliation of client’s Accounts.• Direct contact with Client team for releasing payments of high priorities and sensitive amounts.• Daily reporting of trades settlement status to clients.• Deep analysis and reporting of trade not passing through.• Processing and consolidation of transactions for aged client accounts.• Escalation atypical transactions to senior team member when needed.• Analysis of fax, internal and external instructions.• Managing ECRM cases resolution and closure.• Providing SWIFT messages to clients as required.• Works with Internal & external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon.• Provides clients information related to BNY Mellon products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed.•Tracks information related to general client issues and needs to support business development efforts.•Participates in internal activities and initiatives designed to improve the client experience.

•Conduct daily, weekly, and monthly reconciliations of financial data, ensuring precision and consistency.•Investigate and resolve discrepancies and exceptions promptly.•Generate detailed reconciliation reports to facilitate decision-making.•Identify and implement improvements to enhance reconciliation efficiency.•Ensure reconciliation processes comply with regulatory standards and internal policies.•Maintain comprehensive records to support audits and compliance requirements.•Reconcile vendor statements and bank accounts, resolving discrepancies.•Coordinate with teams to address reconciliation discrepancies and ensure data accuracy.•Conduct root cause analysis to identify and address underlying issues contributing to discrepancies.•Implement quality control measures to uphold data integrity.•Process Buy & Sell, FX trade entries as per client instruction.