Experienced Professional in Construction and Mining Equipment | Expert in Piling and Diaphragm Wall EquipmentWith over 11 years of hands-on experience in the construction and mining equipment industry, I bring a wealth of expertise and a proven track record of success. My career has been marked by significant roles in leading organizations, where I have honed my skills in equipment management, technical support, and service operations.Current Role: As an Area Service Manager at Casagrande India Piling and Geotechnical Equipment Pvt. Ltd., I am responsible for managing service operations and technical support across the North Zone of India and the entire region of Nepal. My role involves:Overseeing the service and maintenance of piling and diaphragm wall equipment, ensuring high performance and minimal downtime.Addressing service complaints, coordinating the deployment of engineers, and managing a dedicated service team.Tracking dealer performance, managing inventory, and driving parts sales in alignment with annual targets.Handling warranty claims, submitting failure reports, and coordinating with Casagrande SPA, Italy, for warranty parts.Training engineers, technicians, and operators while providing valuable feedback for product improvements to our R&D team.Previous Experience:At Gainwell Commsales Pvt. Ltd., I gained extensive experience working with Caterpillar machines, contributing to my strong technical proficiency in high-quality machinery maintenance and repair.My tenure with A.S. Engineering Associates, an authorized dealership of Larsen & Toubro Limited, provided me with hands-on experience with Komatsu machines, further broadening my expertise in equipment servicing and operations.My diverse experience has equipped me with a deep understanding of various machinery and technical systems, allowing me to deliver exceptional service and support in high-pressure environments. I am committed to driving operational excellence and contributing to the success of the organizations I work with.