• Perform transactional quality audits on Customer Service interactions.• Provide training to new members of the operations team.• Resolve disputes following the process in place in a timely manner.• Report individual and team performance against the quality criteria including patterns, trends, defect drivers.• Coaching employees to improve operational efficiency• Responsible for coordinating with internal stakeholders and client to complete reconciliation.• Responsible for reverse validation: analyze reports, validate accuracy of transactions, resolution of errors etc.• Conduct weekly meetings with Operations to explain team findings and address queries, outcomes and improvements Manage and control Change• Requests and related coordination.• Support the monthly Leadership reporting and ensure it meets the business needs.• Provide voice-over training courses.

• Manage payroll activities with Client and Third Party Vendor (TPV). • Act as a First point of escalation for Client and TPV. • Assist clients in addressing challenges associated with technology through communications. • Assists TPV using organization perspectives improve payroll operations and performance.• Ensure Security and Compliance.• Manage and complete SLA Reporting.• Manage and control Change Requests and related coordination.• Training client regarding the procedures and tools used for the payrollprocess.

• Successfully assisted team in onboarding activities for Innovation UAE clients.• Recorded new hires, internal visa transfers and amended job classifications in HRMS system. • Preparing and submitting all relevant HR letters / documents / certificates as per the requirement of employees in consultation with the management. • Act as the point of contact when employees have queries or job related issues. • Background verification of the employees. • Scheduling medical appointments for staffs. • Escalating to the right level depending on the nature of the grievance.• Assisted coworkers with special tasks on daily basis. • Maintained daily reports and advised executive leaders in decision-making processes. • Identified and recommended changes to existing process to improve accuracy, efficiency and responsiveness.

• Coordinator for LCA and fact check process which included allocation of work, supervision and training of subordinates. • Prepare monthly and weekly reports. • Conducting Mock interviews for applicants. • Scheduling OFC and Consulate appointments for the applicants. • RCA Analysis was done on monthly basis and worked with team to devise corrective actions for deficiencies. • Drafted legal documents, including letters and contracts and forwarded to concerned departments or individuals (H-1B and L-1 Visas) • Created and optimized records management strategies to coordinate and protect information.

 Studied open ended performance management techniques in ONGC and found a need to improve employee communication with the top management Conducted a questionnaire based survey among 50 employees to assess the performance appraisal techniques and recommended monthly R&R instead of yearly frequency to boost employee morale