Prem K Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Victoria, Australia

Melbourne, Victoria, Australia

Provides support for software, hardware, and networking support for desktops, laptops, and serversProvides maintenance and support on legacy productsSupports Core, server productsInstalls and maintains PCs and associated software, networks, servers, and peripheralsSupports network products from operational and maintenance perspectivesPerforms installs, moves, adds, and changes as requiredTests and certifies PCs, networks, servers, and client approved applicationsProvides follow-up on problems or escalation.Maintains a high degree of professionalism in actions, demeanor, and dress.Ensures customer satisfaction throughout the service delivery transaction.Ensures client-specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Melbourne, Victoria, Australia

• Troubleshooting hardware and software issuesfor the end-user devices of UIT , ULG , WLI in Melbourne.•Troubleshooting Servers, Host Servers,Network devices like Router, Switches and Modem,ACO's lanes, laptops, desktops and printers .• imagining of devices using SCCM .• Reserving IP for new printers on the server and mapping printers .•Experience using service now as a ticketingsystem and other troubleshooting tools likeDameware, SCCM, Active Directory, QuickConnect, MDM, Office 365, Service Now,SharePoint, Cisco Finesse, Hyper terminal, Ciscopacket tracer etc.,•Creating and managing accounts using Active directory •Set up users Outlook accounts and also Local user accounts.•Experience working with Citrix, Hyper V, Windows Servers. .Installing hardware and software as requestedby the internal employees, professors ,students andtechnicians.• Strong understanding of ITIL processes and SLAS .• Assist with resolving priority 1 and priority 2 incidents and requests within the agreed SLA periods .

Hyderabad, Telangana, India

Master'S Degree, Information Technology

Professional Year In Ict , Information Technology

Anna University, Computer Science