Process Specialist
Current• Performs GAP analysis to find the best solution for problems that occurred due to double-edged data.• Analyse and deal with ambiguous data to make logical decisions.• Deep dives into a problem, performs root cause analysis and identifies constraints to recommend a solution.• Performs a sample audit of files completed by the entire team and delivers it to the client daily.• Training new joiners and mentoring existing production and quality teams on process and support for BAU and Ad hoc requests.• Shares client updates and clarification emails regularly across the team.• Plans work allocation based on HC and maintains the team's daily status report, which includes the work completed count, delivery count and quality score.