• Having a good understanding on D365FO modules like Project Management & Accounting, Accounts Payable, Accounts Receivable, Cash & Bank Management, General ledger, Inventory management & System Administration. • Work independently and resolves application related functional issues and having good experience in writing functional design document, Test scenarios and prioritize work to meet deadlines and deliverables.• Working for Dynamics AX 2012 • Testing the issues received from the client and checking the functionality and deciding Data fix or a bug • Supporting clients on functionality• Providing step by step instructions to troubleshoot the issue• Analyze the functional requirement with the standard AX.• preparing and documenting test cases and scenarios• Checking the issue on all AX versions• Functional testing with scenarios and functional support to users• Ensure all cases are moved through the support process, met SLAs in a timely manner and escalated when appropriate to bring to quicker resolution• Maintain good and healthier teamwork, proper communication across the project members.]• Part of testing process for new release on bug fixes • Testing the data fixes in test environment and sending the release notes • Internal training sessions • Testing for new project on D365 For Finance & Operations

Accouts Receivable - Cash Applications • Processing Lockbox payments, Transfers, Cheques, Credit card payments and wire payments.• Ensure accurate cash postings in customer accounts• Verifying short payments and overpayments• Handling write offs for invoices if there is any short payment with approval• Handling Offset (Customer clearing)• Preparing reports relevant to the process specifics like Suspense, Cash receipt, and Monthly AR stats report• Preparing weekly reports – Suspense report, Allocated and unallocated report• Investigating and follow up with Account Executives on all unapplied cash receipts• Working closely with billing team and collections team.• Worked as a transition resource, successfully completed 2 remote transitions• Sending daily track of volumes to the clients ensuring all payments are posted accurately.• Helping other team members with their volume work load to accomplish team goals

Finance and Accounting

• Daily postings of bank receipts - Processing BOE, Cheques, Cash Deposits, Intercompany transactions• Preparation of bank reconciliation to check the accuracy of the balance and transactions between cash book (GL) and bank book (statement).• Downloading of bank statements on daily basis • Dealing with unapplied and unidentified payments (due to missing remit) & closing them within SLA standards• Investigate and follow up with customers on all unapplied cash receipts• Verifying short payments and overpayments• Ensure accurate cash postings in customer accounts• Sending the unapplied cash details to the collection team and working with them on clearing the Unapplied cash• Clear open items in customer accounts• Research and resolve unapplied receipts• Preparing ageing reports [Long due invoices, Ageing bucket wise]• Preparing reports relevant to the process specifics like unallocated cash, cash sheet, daily balance and AR stats report• Participate in and support monthly close process for AR• Correcting the auto application error and rectifying the misapplications• Review and validation of daily balancing• Taking care of instalment plans for the customer invoices• Preparing the OPLs for the additional activities• Assist AR analysts to reconcile accounts and other ad hoc requests • Running control reports to ensure all the supporting documents are attached for the postings• Providing the daily volume processed data for command centre for publication• Work allocation among team and handling team escalations• Review of the DTP’s, Process Maps and getting it updated on a quarterly basis and make sure the DTP s are in line with the New Joiner Road map.