• Colloborate with Stakeholders to document business requirements & translate them into Salesforce capabilities. • Develop Mock-up charts and detailed process flows to visually represent business process and flows.• Test Salesforce configurations to ensure they meet business requirements by executing comprehensive test cases, identifying defects. • Perform SOQL queries to extract data, validate User Acceptance testing results & ensure integrity.• Act as a liaison between technical teams and business users, ensuring clear communication of needs, expectations and project progress.

• Collaborated with stakeholders to document business requirements & translated them into Salesforce capabilities.• Developed mock-up charts and detailed process flows to visually represent business processes and system interactions.• Conducted testing of Salesforce configurations, ensuring functionality aligns with business requirements and troubleshooting any issues.• Acted as a liaison between technical teams and business users, ensuring clear communication of needs, expectations and project progress.

An IT Services provider specializing in driving strategic innovation and empowering organizations through Enterprise Architecture, Application Development and Performance Engineering.• Interpreted complex datasets using SQL and Python, unveiling trends and delivering actionable insights for informed business strategies.• Created visually compelling dashboards and data visualizations using and Tableau to communicate insights effectively to stakeholders.

A Leading Provider of Innovative residential and commercial door solutions specializing in Manufacturing and distributing wide range of high-quality garage doors. • Designed and deployed robust cloud infrastructure using AWS services including AWS Glue for ETL processes and AWS RDS for database management and AWS S3 for data storage ensuring scalability and robustness.• Enabled enhanced visibility and monitoring on 500k devices, facilitating operational status analysis and usage pattern tracking.• Configured and managed ETL pipelines in AWS Cloud to enable seamless data integration and processing, leading to more efficient data handling.• Developed dynamic operational performance dashboards in Amazon Quick Sight using SQL to showcase device performance metrics and operational trends, allowing for real-time decision-making and operational adjustments.

Relay Operations Centre, Amazon is the pivotal hub for orchestrating and optimizing logistics Operations. It employs Advanced Data Analysis and Visualization tools to forecast demand, allocate resources & create dynamic dashboards.• Utilized Amazon Quick Sight to create insightful reports and dynamic dashboards, facilitating the communication of Key Performance Indicators and critical business metrics to internal stakeholders.• Managed project workflows and team collaboration efficiently using Jira to document requirements, track updates and streamline feedback on various tools and processes.• Contributed to the enhancement of user experience and functionality of Relay systems by assisting in the development of tools and software for operational support, including tracking and operational systems.

Specialized Customs Brokerage firm dedicated to expediting Cross-border trade, facilitating Customs Clearances and Regulatory Compliance for IT Companies in Special Economic Zones (SEZs) and IT Parks.• Ensured Swift Customs Clearances for Imports by IT Companies facilitating seamless Cross-border Operations and Managed end-to-end Domestic Tariff Area (DTA) Procurement of IT accessories from local vendors.• Oversaw Customs regulatory Compliance by filing financial reports i.e. Monthly Performance report (MPR), Software Export Reporting form (SERF) & Software Exports (SoftEx).• Oversaw the reconciliation of customs duties, utilizing financial reporting and analytics to maintain accuracy in trade- related expenses and provide a holistic view of the company's trade operations facilitating informed decision-making.