Prem Kumar Eddula Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

Directs the needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.Identifies and incorporates best practices and lessons learned into program plans.Designs and develops HR training programs for management and employees.Develops learning activities, audio-visual materials, instructor guides and lesson plans.Reviews evaluations of training courses, objectives and accomplishments.Makes assessments of effectiveness of training in terms of employee accomplishments and performance.Trains employees on HR issues and practices. Presents course materials.create a budget for internal and external trainingmaintain L&OD budget Plan and execute R&R for organization levelPlan and execute Townhall for leadership level and for complete organization

Hyderabad, Telangana

Oversee the entire Quality Assurance and Training department and all the activities pertaining to these activities.Design, implement and monitor the Quality Assurance formats and standards.Design, approve, and evaluate all training programs, and training materials.Meet all client agreed upon KPIs and performance parameters.Ability to observe, analyze and give constructive feedback.Basic knowledge of six sigma and quality tools.Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills.Provide feedback to section managers on training/coaching requirement for their employeesProvide external training budget estimate for management approval and to be incorporated in company’s annual budget.Coordinate with the operations team to ensure all required KPIs are met.Build and develop strong inter-personal relationships with the team, to cohesively bond them together with the company and integrate them with the vision and core values.To embody the spirit of excellence through team building, leadership and sound people management skills.To identify areas of development and under performance and take corrective actions.To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement.To be a single point of contact with the team and the senior management through effective communication on key deliverables.To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.Participate in client monitoring and QA programs; and identifying client expectations and needs.Build QA action plans based on clients’ needs and expectations.Communicating with Supervisors and Managers from all departments regarding the company’s operations and activities on every project.Determine and identify individuals training needs.Manage QA team members’ performance reviews and comments.

Hyderabad Area, India

Trainer Product – Bell Canada and EarthLink Responsible for providing technical support for all the Broadband and dialup connections for one of the Largest ISP (Bell Canada) in Canada. Trainer for technical, customer service, retention and sales for EarthLink, one of the large ISP in America. Ensure successful execution of training needsMeasure program training effectivenessResponsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.Send reports/MIS to the Operations team on the progress/pending status of activitiesReview content at regular intervals to ensure all updates are incorporatedParticipate in Internal & External CalibrationsConduct refresher trainings based on TNIManage Knowledge Check for New Hires’ & Production Staff

Hyderabad Area, India