Prem Kumar Gupta Email & Phone Number

New Delhi Area, India

 Responsible for L2 & L3 support for all server related issues. Adding and removing server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS on Server. Installing, configure, and provide troubleshooting for Server 2008 & 2012 R2, Azure, VMware. Implementing and managed IP Addressing; configured TCP/IP addressing on a server. Resolving the problems within the SLA and handling the L2& L3 calls till closure. Installing and configuring an Active Directory Domain Controller. Managing an Active Directory site; used ADUC to create and manage computer, user and group accounts in an Active Directory environment. Assisting L1 support team with the issues related to DNS, DHCP, File server and Printer server. Installing backup and taking back up of system state or files and folders Managing patch management through WSUS Server 3.2 Installing and configuring DFS Configured automatic updates for network clients by using Group Policy. Designed, planned and implemented Group Policy, delegation strategies and OU structure. Managed local, roaming, and mandatory profiles. Daily checking of System Logs, Disk Spaces & Memory Utilization Managed user accounts, groups, print queues and controlling access rights using Active Directory. Installed, configured, performed troubleshooting and deployed Window7 for Windows 2008 Servers IP Address Assignment, IP reservations Using DHCP, Providing L2 technical support for DNS, DHCP, Proxy, Exchange server, Lync, and N/W related problems. Monitoring & Maintenance MPLS Connection to Branch Office. Implementing & managing Mac Server and bind Mac to Active Directory user permission. Create and manage Doman users and mail users Installation, configuration and Managing of ESXI 5.0 Server and all VM Deployment of virtual machines using the create new Virtual Machine wizard, templates, cloning

Noida Area, India

 Implementing & managing Active Directory Services , DC,ADC & Member  IP Address Assignment , IP reservations Using DHCP, Providing L2 technical support for DNS, DHCP, Proxy, Exchange server, Lync, VPN Client, and BlackBerry & N/W related problems. Monitoring & Maintenance MPLS Connection to Branch Office . Implementing & managing Mac Server and bind Mac to Active DirectoryActive directory user permission . Create and manage Doman users and mail users Installation, configuration and Managing of ESXI 5.0 Server and all VM Deployment of virtual machines using the create new Virtual Machine wizard, templates, cloning  Manage and monitor Antivirus Server, Implementing & Managing DNS,DHCP,FTP,VPN, Implementing & managing Group Policy Managing patch management through WSUS Server 3.2. Installation and configuration of IIS and FTP server  Managing File servers and Print Servers Manage and monitor Radware load balancer Manage ,monitor and give security permission of all Network share folder  Daily checking of System Logs, Disk Spaces & Memory Utilization Co-ordination & negotiations with service providers & vendors. Managing Users & Group and their New Domain User ID Creation /De-Activation /Deletion /Shared Drive Permission/Reset or Unlock Password of Avaya /Amadeus/Domain User  Resolving the problems within the SLA and handling the L2& L3 calls till closure. Remotely Configuration and Troubleshooting of Google Account , Rightnow CRM ,Amadeus, Support to Remote Users Using Team viewer, Ammyy Admin, WebEx, VNC & Lync 2010

Gurgaon, India

 Implementing & managing Active Directory Services , DC,ADC & Member  IP Address Assignment , IP reservations Using DHCP, Providing L2 technical support for DNS, DHCP, Proxy, Exchange server, Lync, VPN Client, and BlackBerry & N/W related problems. Monitoring & Maintenance MPLS Connection to Branch Office . Implementing & managing Mac Server and bind Mac to Active DirectoryActive directory user permission . Create and manage Doman users and mail users Installation, configuration and Managing of ESXI 5.0 Server and all VM Deployment of virtual machines using the create new Virtual Machine wizard, templates, cloning  Manage and monitor Antivirus Server, Implementing & Managing DNS,DHCP,FTP,VPN, Implementing & managing Group Policy Managing patch management through WSUS Server 3.2. Installation and configuration of IIS and FTP server  Managing File servers and Print Servers Manage and monitor Radware load balancer Manage ,monitor and give security permission of all Network share folder  Daily checking of System Logs, Disk Spaces & Memory Utilization Co-ordination & negotiations with service providers & vendors. Managing Users & Group and their New Domain User ID Creation /De-Activation /Deletion /Shared Drive Permission/Reset or Unlock Password of Avaya /Amadeus/Domain User  Resolving the problems within the SLA and handling the L2& L3 calls till closure. Remotely Configuration and Troubleshooting of Google Account , Rightnow CRM ,Amadeus, Support to Remote Users Using Team viewer, Ammyy Admin, WebEx, VNC & Lync 2010

Gurgaon, India

• Implementing Active Directory Services , Creating DC,ADC & Member • IP Address Assignment , IP reservations Using DHCP,• Providing L2 technical support for DNS, DHCP, Proxy, Exchange server, Lync, VPN Client, and BlackBerry & N/W related problems.• Monitoring & Maintenance Exchange server ,NAV server ,MPLS Connection to Branch Office & Backup Fail • Create and manage Doman users and mail users• Installation, configuration and Managing of ESXI 5.0 Server and all VM• Installation and configure Vcenter server, HA, vMotion, DRS, FT• Deployment of virtual machines using the create new Virtual Machine wizard, templates, cloning • Create and managing P2V• Manage and monitor McAfee Antivirus Server,• Restricting User workspace through DISK QUOTA, Implementing & Managing DNS,• Implementing & managing Group Policy• Managing patch management through Wsus server 3.2.• Installation and configuration of IIS and FTP server • Managing File servers and Print Servers• Manage and monitor Radware load balancer• Working on the HP Service manager Service Desk Tools. • Manage ,monitor and give security permission of all Network share folder • Daily checking of System Logs, Disk Spaces & Memory Utilization• Co-ordination & negotiations with service providers & vendors.• Managing Users & Group and their New Domain User ID Creation /De-Activation /Deletion /Shared Drive Permission/Reset or Unlock Password of Avaya /Amadeus/Domain User • Resolving the problems within the SLA and handling the L2& L3 calls till closure.• Remotely Configuration and Troubleshooting of MS Outlook, Lync, Rightnow CRM ,Amadeus, Microsoft Dynamics NAV ,Nice Player ,Avaya App.• Support to Remote Users Using Team viewer, Ammyy Admin, WebEx, VNC & Lync 2010.

Noida Area, India

• Working on the Unicenter Service plus Service Desk Tools in the CSC NMG Team. • Resolving the problems within the SLA and handling the L2 calls till closure.• Troubleshooting, Installation & Administration of Windows XP /Windows 7/ Windows 2K3 Server & etc.• Remotely Configuration and Troubleshooting of Lotus Notes client 8.5 ,VPN & Same time 8.0.2 • IP Address Assignment , IP reservations Using DHCP, • Providing L2 technical support for DNS, DHCP, Proxy, Lync, VPN Client, BlackBerry & N/W related problems.• Troubleshooting & Installation Pointsec full disk encryption software for PC & laptop hard drives.• Manage ,monitor and give security permission of all Network share folder • Daily checking of Server System Logs, Disk Spaces & Memory Utilization & temperature • Resolving all the Network and local Printer related issues.• Maintenance and troubleshooting of all the Software and Applications that are being used in CSC SOE Centers.• Providing L1&L2 support to all the team members and remotely resolution of the problems.• Antivirus protection using MacAfee • Responsible for delivering support through Remotely, Net meeting & desk-side visits and email.

Okhla Industrial Area Phase-I,India

• Working on the Manage Engine Service Desk plus Tools in the NOC Support Team. • Resolving the problems within the SLA and handling the L2 calls till closure.• Configuring & Troubleshoot of E-mail Clients (MS-Outlook 2003/2007, Outlook Express, & lotus notes6.5.2.).• Installing and maintaining the local & N/W Printer, Scanner & POS Printer.• Troubleshoot problems All Desktop & Laptop Hardware and OS Configuring of Driver & Devices.• Configuration New user PC & Profile, IP Address and LAN, WAN services maintaining.• Installation and configuration of IIS and FTP server • Managing File servers and Print Servers• Support to Remote Users Using Remote Desktop, Net meeting, Team View, show my pc & Log Mein.• Backup / Transferring Data and Mail from old PC to New Pc Whenever Needed.• Installation of MS Office 2003 & 2007, Antivirus and user need Software.• Provide technical support for DNS, DHCP, Proxy, N/W & application related problems.• H/W Assembling & troubleshooting of all kind of PC.

Noida Area, India

 Working on the Unicenter Service plus Service Desk Tools in the CSC NMG Team.  Resolving the problems within the SLA and handling the L1& L2 calls till closure. Remotely Configuration and Troubleshooting of Lotus Notes client 8.5, MS Outlook 2007 & IBM Lotus Same time 8.0.2 in desktop & Laptop.  Preparing, Configuration & Assignee New user PC & Laptop, Profile & conference or TR room setup when required. Resolving all the Network and local Printer related issues. Antivirus protection using MacAfee and simultaneously antivirus updating. Maintenance and troubleshooting of all the Software and Applications that are being used in CSC SOE Centers. Troubleshooting, Installation & Administration of Windows XP /Windows 7/ Windows 2K3 Server & etc. Providing L1 support to all the team members and remotely resolution of the problems. Troubleshooting & Installation Pointsec full disk encryption software for PC & laptop hard drives. Providing L1 technical support for DNS, DHCP, Proxy, Lotus note, Point sec, other application related problems. Responsible for delivering support through Remotely, Net meeting & desk-side visits and email.

Diploma Computer Hardware Networking, Computer Hardware Networking, A

Activities and Societies: Computer Hardware Networking and Security System Management TrainingComputer Hardware Networking and Security.

Bachelor'S Degree, Mathematics And Computer Science, A