Prem Kumar M. Email & Phone Number

Texas, United States

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

• As Transition and Client Engagement Manager, perform important client facing roles that include transition of mission critical Business Processes for major US Mortgage Processes, TNT Processes and Italian Processes and.
• Proactively engaging with clients at both the senior business and operational level to provide balanced, proactive solutions designed to enhance service delivery and the overall client experience
• Played a pivotal role in the Solutioning for an F&A project
• Successfully transitioned the biggest Project (end to end transition) for the Company which consisted of 300+ FTE’s
• Work closely with team leads to support team members for ongoing assignments and personal and career growth.
• Taking care of employee's life cycle right from on boarding to exit.

Bangalore - India

Corresponded quality assurance with on-shore team in US on title insurance reports. Managed employees: organized employee workflow, provided assistance, and trained employees to use an automated processing program. Presented product demonstration to current and potential clients. Improved process by adding additional features to processing application and.

Bangalore - India

• Accounts receivable; account analysis; project and software development.Partnered with IT to develop unique automated electronic processing of title insurance premiums. Develop and supervise e-remit team processing.
• Successful in transitioning and setting up work for 140 members team in title policy.
• Instituted, implemented and improved quality assurance processes.
• Conducted training for about 140 employees during transition.
• Provided assistance during ISO certification audits.
• Functioned as the process owner for entire production, quality, client relationship and operations.

Bangalore, India

Handling projects from Insurance, Retail & Banking domainsSpearheading a team of 50 + associates for smooth process operations in compliance to the SLA.Distribution of accurate information across team & to ensure best practice sharing. Reporting & Control: Daily/weekly/monthly check on all the required Reports and preparing production plan.

Bangalore

• Gurukul Career College is a premier institute pioneered in coaching students to succeed in various competitive examination. Providing course materials for various competitive examinations like KAS, SSC, IBPS, CET/ TET.
• Production Planning.
• Negotiating with content developers.
• Planning timeline from content development to product launch.
• Liaising with sub-contractors.
• Finalisation of product.

Bangalore

• Worked in job site office and provided support for Site Manager and Project Manager. Managed day-to-day operations for Bovis Lend Lease India Pvt Ltd a/k/a Lend Lease India Pvt Ltd one of the largest construction sites.
• Tracked expenditures to ensure budget compliance and notified project manager of any overages.
• Maintained excellent communication with customers vendors and management to ensure all parties were updated on project progress and any approved change orders.
• Improved workplace efficiency through effective communication with customers on-site contractors and project managers.
• Assisted in setting up new contracts, subcontracts and purchase orders.
• Assisted in performing typing for construction staff such as correspondence, project subcontracts, etc.