Prem Kumar M. Email & Phone Number

Texas, United States

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru Area, India

As Transition and Client Engagement Manager, perform important client facing roles that include transition of mission critical Business Processes for major US Mortgage Processes, TNT Processes and Italian Processes and also act as ongoing Engagement Manager at client locations. Possess extensive knowledge of the core Mortgage and Title Processes and associated operations metrics.• Proactively engaging with clients at both the senior business and operational level to provide balanced, proactive solutions designed to enhance service delivery and the overall client experience• Played a pivotal role in the Solutioning for an F&A project • Successfully transitioned the biggest Project (end to end transition) for the Company which consisted of 300+ FTE’s• Work closely with team leads to support team members for ongoing assignments and personal and career growth.• Taking care of employee's life cycle right from on boarding to exit.• Timesheets, payroll, benefits, expenses, etc.• Strong project management and presentation skills, with the ability to lead cross functional teams in meeting both short and long term deliverables• Extensive knowledge of the Cash Management industry, including an understanding of product functions, operational structure and support processes• Conduct regular meetings and customer service/business reviews to understand business flows and trends• Compiling and analyzing service metrics to identify process improvements and revenue generation opportunities

Bangalore - India

Corresponded quality assurance with on-shore team in US on title insurance reports. Managed employees: organized employee workflow, provided assistance, and trained employees to use an automated processing program. Presented product demonstration to current and potential clients. Improved process by adding additional features to processing application and writing guidelines to on-shore team.Oversee 1500+ monthly transactions for National Commercial Services and advise regional managers of discrepancies.Transition Manager - Title work to Tier II cites (Salem-TN)Successful in transitioning and setting up work for 125 members team in Salem. Migration of jobs to new operation centers in multiple citiesDonned the role of a transition manager and successfully transitioned jobs from Bangalore to smaller cities like Salem and Tumkur.FTE Realization - Leveraged significant contribution in improving FTE realization by 40%.Vendor Relationship Manager-- Solid knowledge of accounting and financial aspects of vendor management- Comprehensive understanding of identifying client needs- Adept at defining performance indicators. - Good communications analytical thinking and problem-solving skills - Initiated maintained and managed vendor relationships- Coordinated with vendors and resolved issues.- Reviewed contacted work performed by vendors.- Provided technical support and maintenance as needed.- Nurtured ongoing relationships with vendors and worked to minimize issues.- Monitored all aspects of vendor work and ensured that contract deadlines were met.- Arranged monthly vendor meetings and responded to inquiries.- Prepared project progress reports and identified areas for improvement.- Maintained ongoing communications with vendors.Received IGS Star award with recognition from CEO and corporate accounting for reconciling

Bangalore - India

Accounts receivable; account analysis; project and software development.Partnered with IT to develop unique automated electronic processing of title insurance premiums. Develop and supervise e-remit team processing automated download of premium remittance and assist in ongoing development of electronic filing system. E-remit accounts for 37% of revenue processed through ASC Application (Agency Service Center). Increasing accuracy and decreasing labor by 35%. Supported to prepare an automated Application RPS-Revenue Processing System.• Successful in transitioning and setting up work for 140 members team in title policy.• Instituted, implemented and improved quality assurance processes.• Conducted training for about 140 employees during transition. • Provided assistance during ISO certification audits.• Functioned as the process owner for entire production, quality, client relationship and operations. • Balancing of workload across three shifts.• Process title policies for invoicing and post receipts to agents' accounts. • Handling appraisals for the team, Involvement in recruitment of the employees and providing training to them.• Ensuring adherence to ISMS and QMS Standards, policies and procedures for smooth process efficiency.Chosen in 2006 to become a lead member of the Team Leader staff for Indecomm Global Service.Received IGS Star award with recognition from CEO and corporate accounting for reconciling.

Bangalore, India

Handling projects from Insurance, Retail & Banking domainsSpearheading a team of 50 + associates for smooth process operations in compliance to the SLA.Distribution of accurate information across team & to ensure best practice sharing. Reporting & Control: Daily/weekly/monthly check on all the required Reports and preparing production plan.

Bangalore

Gurukul Career College is a premier institute pioneered in coaching students to succeed in various competitive examination. Providing course materials for various competitive examinations like KAS, SSC, IBPS, CET/ TET, MBA Entrance. Job Role: • Production Planning. • Negotiating with content developers. • Planning timeline from content development to product launch.• Liaising with sub-contractors.• Finalisation of product. • Finalisation of Business Promotional materials.• Strategic Planning for Marketing and Network Support. • Vendor Management.• Logistics Management. • Training Data Processing Operators.• Quality Internal Audit.

Bangalore

Worked in job site office and provided support for Site Manager and Project Manager. Managed day-to-day operations for Bovis Lend Lease India Pvt Ltd a/k/a Lend Lease India Pvt Ltd one of the largest construction sites for Coca Cola Plant - Bidadi - Karnataka-India; Maintained records for 60 Core project; Managed and organized all file systems and folders; Daily interactions with over trade persons, scheduled and managed job site safety meetings, management and organization of construction office. Organized site meetings with the trades, developed a good relationship with trades and the city building department, scheduled inspections, helped to create a program that integrated all aspects of our paperwork into one. • Tracked expenditures to ensure budget compliance and notified project manager of any overages.• Maintained excellent communication with customers vendors and management to ensure all parties were updated on project progress and any approved change orders. • Improved workplace efficiency through effective communication with customers on-site contractors and project managers.• Assisted in setting up new contracts, subcontracts and purchase orders.• Assisted in performing typing for construction staff such as correspondence, project subcontracts, etc.• Performed contract invoices (AIA Form) and job billing.• Maintaining Petty Cash• Setup and maintained project field offices.• Managed the construction project contracts and related documents.• Maintained project budgets and timelines.