Prem Kumar Email & Phone Number

Cupertino, California, Us

• Manage and work with a high technical team of Technical Product Engineers working on a wide variety of tasks.• Lead the strategic alignment of product development roadmaps to enterprise strategies.• Provide architectural design and strategies for all the enhancements in multiple products managed by Cloud tech team.• Work with engineering teams to design and deliver high-quality software products that meet customer needs and business objectives.• Collaborate with user experience teams, data engineering and solution architects to create intuitive and user-friendly interfaces for complex workflows.• Monitor the execution of the projects, provide project progress to stakeholders, and push for appropriate levels of quality to maintain the overall integrity of the project.• Manage all the OKRs every quarter to add new features to the products based on customers and user community feedback.• Build new Use cases, User stories and other relevant documents needed for BRP sessions to align business strategies with all Stakeholders.• Contributed to a culture of continuous learning, emphasizing best practices and the latest tech tools, supporting a reduction in product time-to-market.• Established essential performance metrics (KPIs) for system dependency and operational models.• Notable achievements while in the position have included:- Focus on adding new features in 2 strategic products called APIExchange and APPConfig (OpenAPI Framework).- Both the products support self-serviced models and built using service-oriented architecture.- Work closely with Aluminum (Design component) to enhance UX design to improve customer experience.- Build CI/CD pipeline in Tekton with complete automation process in all the stages.- Migrated both the applications from AODC (Apple Owned Data Center) to AWS Cloud environment without any issues.- Both the products have self-service UI interface from on-boarding to implementation stages.

Basking Ridge, Nj, Us

• Work with the business stakeholders to drive quality, efficiency, and best practices in product management and provide thought leadership in defining future strategies.• Support and enhance AEM features by partnering with the Adobe team, being proactive to improve the product by reacting to the many bugs that pop up every time the product is updated.• Build strategic requirements aligned with company goals, including improving the customer and employee experience in digital channels.• Focus on improving companywide NPS scores and ROIs from the high-priority projects delivered for the consumer group.• Place emphasis on the importance of business value metrics and build the template to measure the projects the team is working on. • Align priorities with the stakeholders to deliver new platform features, enabling operational working hours to manage more important support content in all Omni digital channels.• Built architectural framework to migrate multiple AEM instances to AWS cloud environment.• Derive necessary OKRs for all new platform enhancements and additional custom features to derive business value.Notable achievements while in the position have included:- Migrated Legal documents to the centralized AEM instance that will save a lot of penalty money for the company.- Led the CaaS feature implementation, which enabled customers and employees to view more specific content while avoiding duplicate content management in support channels and leveraging the content-sharing process more easily.- Delivered all the key strategies in partnership with the different internal and external groups through the agile process. - Managed two different ACTs to deliver all these key strategies flawlessly and in a timely manner.- Migrated and consolidated support content from legacy platforms, which enabled authoring engineers to manage more effectively.- Built multiple AI/ML dashboards using different channels data to improve the customer’s experience.

Basking Ridge, Nj, Us

• Built a new fleet operations application compatible with mobile devices that enabled the fleet management team to track vehicle usage more effectively during Covid time.• Developed two RPA bots (using automation anywhere) to automate vehicle status update process and monitoring the vehicles fuel efficiency based on Fleet teams specifications. • Architected the consolidated applications project from scratch and delivered that flawlessly to finance team.• Partnered with Deloitte in customizing Asset Based Securitization (ABS) system and built various ETL process to extract necessary data from internal and external data bases. • Built different types of dashboards in Tableau related to Fleet Vehicles management and the Technician's request tracking.• Worked with the business group and stakeholders to drive quality, efficiency, and best practices in software development and provide thought leadership in defining future strategy. • Continually analyzed architecture, the relationships between systems, and systems flow of end-to-end design, and created/modified architecture diagrams and associated documentation to support the solution and platform. • Implemented compliance and security best practices in partnership with security and audit teams.• Automated frequent delivery process with CI/CD technologies such as Jenkins, GitHub, Artifactory, and Sonar.Notable achievements while in the position included:- Delivered a Consolidated Schools and Libraries application for Verizon with a number of efficiency automation processes.- Guided the team to migrate key applications to AWS cloud instance in non-production environments as per the enterprise standard.- Architected the applications end-to-end, designed complex database models, adapted to new technology, and migrated all non-production environments in the current project to the AWS cloud. - Obtained hands-on experience in a variety of ETL tools to build different types of data extraction models.

Basking Ridge, Nj, Us

• Migrated legacy web pages from several Content Management Systems (CMS) to ONECMS, Verizon's standard CMS.• Partnered with the regulatory team to do key updates in the Investor Relations website for Wall Street during quarterly earnings.• Developed corporate pages for all 3 VZ business units, including the Common Career and Investor's. • Continually analyzed architecture, system relationships, and system flows of end-to-end designs, creating and modifying architecture diagrams and associated documentation to support the solution and platform. • Guided others in the assessment of system usage trends, working to identify potential performance constraints with an inter-system design and evaluated each solution's alignment with a focus on the customer experience.• Led team coaching and mentoring on system integrations to drive increases in individual and team performance. Notable achievements while in the position included:- Migrated a number of key internal applications from Vignette Content Management to ONECMS Analyzed architecture, relationships between systems, and systems flow of end-to-end designs.- Built all the necessary migration scripts to migrate all the VZ support contents from KANA platform to ECMS (Enterprise Content Management System) platform.- Managed the development team (onshore & offshore) which successfully migrated around 4000+ new modernized web pages to ECMS platform.

Basking Ridge, Nj, Us

• Managed the Verizon.com web pages and Consolidated Business Unit’s web sites without any outages over a 4-year period of time.• Added valued input while working through all phases of the Verizon Service Organization site, which integrated all Verizon Business Units internally. • Led efforts related to requirements gathering and the architectural design of the content management system, ECMS.• Designed and developed user-friendly templates and DB models to simplify the retrieval process and develop web services to retrieve the necessary data from the CMS DB to other sites. • Partnered with the offshore team in the day-to-day development activities and with vendors, including Infosys CMS, Oracle Web Center, and Unica, in evaluating the best CMS platform with personalization and analytics. • Worked on all CMS-based pages in Verizon.com in addition to the Content Authoring site. • Produced a variety of reports for clients and the management team and created all necessary technical and functional specification documents. Notable achievements while in the position included:- Implemented a customized Content Management (ECMS) platform that enables speed to market and saves money for the Verizon Marketing team. Received a patent for creating the customized content platform on top Microsoft CMS. - Personalized the content dynamically in Verizon.com to improve the customer’s experience. - Delivered/Managed key Verizon web pages with 100% availability to the end-user without any down time.- Recipient of a “Best Employee Award” in 2007 for transforming/modernizing the customer digital platform.

New York, New York, Us

• Led the team in the successful, timely implementation of an application, Manager Desktop (CRONOS), which provided a central repository to retrieve a variety of financial reports for the executive team at PFIZER. • Supported efforts related to requirement gathering and the architectural design of a new application, designing and developing user-friendly web pages to provide user options and DB models to simplify the data retrieval process.• Developed web service to retrieve the data needed from external data sources and a user-friendly reports module in addition to all necessary technical and functional specification document.

Master'S Degree, Software Engineering

Masters In Computer Applications - Mca, Information Technology

Bachelor Of Science - Bs, Computer Science