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Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Passionate Ecommerce Operations Manager with a proven track record in handling 36 RBL brands and managing end-to-end operations for Reliance Brands Limited. Overseeing 500+ stores and 5 warehouses across PAN India, I ensure seamless order processing, timely pickups, and efficient returns management. With a strong focus on customer satisfaction, I resolve complaints within 24hrs, achieving a fulfillment rate of 99%. Adept at implementing system enhancements and conducting root cause analysis, I… Show more Passionate Ecommerce Operations Manager with a proven track record in handling 36 RBL brands and managing end-to-end operations for Reliance Brands Limited. Overseeing 500+ stores and 5 warehouses across PAN India, I ensure seamless order processing, timely pickups, and efficient returns management. With a strong focus on customer satisfaction, I resolve complaints within 24hrs, achieving a fulfillment rate of 99%. Adept at implementing system enhancements and conducting root cause analysis, I drive actionable solutions for continuous business improvement. Diligently publishing reports and maintaining meticulous records, I ensure accurate reconciliation of complaints and returns. Adept at identifying and resolving challenges, I am committed to driving ecommerce excellence and delivering exceptional results. Show less

Bengaluru, Karnataka, India

Highly skilled and experienced Dispute Analyst with a proven track record of effectively investigating and resolving complex customer disputes. Possessing advanced analytical capabilities, exceptional attention to detail, and a strong commitment to customer satisfaction. Expertise in utilizing dispute resolution techniques to reach fair and satisfactory outcomes. Adept at collaborating with cross-functional teams and providing guidance to junior analysts. Committed to staying updated on… Show more Highly skilled and experienced Dispute Analyst with a proven track record of effectively investigating and resolving complex customer disputes. Possessing advanced analytical capabilities, exceptional attention to detail, and a strong commitment to customer satisfaction. Expertise in utilizing dispute resolution techniques to reach fair and satisfactory outcomes. Adept at collaborating with cross-functional teams and providing guidance to junior analysts. Committed to staying updated on industry regulations and emerging trends to enhance dispute resolution processes. Show less

Bengaluru, Karnataka, India

Investigate customer disputes and complaints by analyzing relevant information, documentation, and transaction records.Review and assess dispute claims, identifying any inconsistencies or discrepancies that require further investigation.