With a Bachelor's degree in Electronics Engineering and approximately 5 years of corporate experience, I am a highly qualified and detail-oriented senior business analyst. I have a strong analytical mindset, problem-solving skills, and expertise across multiple industries such as banking, retail, insurance, and telecommunications. Currently, I work as a Senior Business Analyst at TELUS Health, where I manage projects from the beginning to user acceptance testing and deployment, using both Agile and Waterfall software development methodologies. I excel at drawing process flow diagrams, functional requirements documents, user stories, business requirement documents, and stakeholder and gap analysis, using visual tools like Miro, MS Visio, Draw.io, and Lucid Chart. I also have proficiency with JIRA, Confluence, SharePoint, Atlassian tools, Microsoft Office Suite, UML, MS Project, J, HTML, JAVA, and SQL. I have experience with ETL systems and can create sophisticated SQL queries for data extraction and analysis. As a Business Analyst, I am committed to process improvement and delivering customer/client satisfaction. I have a keen eye for detail, strategic thinking capabilities, and the ability to handle multiple projects and deadlines. Additionally, I am known for my adaptability, teamwork, and collaborative approach.