Prem Sachdeva Email & Phone Number

At GENPACT (Information Technology and Services Industry) - Formerly GE Capital International Services• 7+ years of overall experience spread across Off-shoring, Transitions for Banking / Financial Services, Back Office Operations, Customer services, Business Crisis Management / Planning, Business Process & Transaction Processing, Re Engineering for US/UK Clients.• Thorough understanding of Operations, Resource planning & hiring, SLA Deliverables, Business/Brand Strategy, and Team management skills, with the ability to prioritize and multi-task. Areas of focus involved improving process accuracy and reducing Turnaround Time for Booking leases, etc... • Has good exposure in a BPO industry since 2005. General Management / Know-how of running business, Leadership, Team Building, New Business Development, Performance Management• Part of a Black Belt project delivered an impact of 120K USD• A creative developer with thorough understanding of various tools and products from Microsoft, Proficient in MS Office• Demonstrated initiative outside of normal work responsibilities with consistent record of strong achievement. Has ability to train, coach and motivate fellow team-members to reach desired outcomes

Listed skills include Effective Communication And Interactive Skills and Good Planning And Execution Skills.

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  Assistant Manager

  Genpact

  Mar 2005 - Present - Gurgaon, India

  Working for WCS where I am handling Cash Application team (AR Management), mentoring and Coaching team members. Team has to manage daily cash application of payments made to several corporate lockboxes.Continually evaluate the effectiveness of operational procedures and controls to maximize departmental productivity and minimize errors made by staff.

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  Rajasthan University

  First Division