Facilitated money orders, lottery transactions, and MVP card sign-ups, ensuring accuracy and compliance with financial procedures.Processed 60+ daily transactions, including cash, credit, mobile payments, and digital wallets, maintaining error-free records.Resolved customer inquiries and complaints promptly, contributing to a high standard of customer satisfaction.Administered point-of-sale systems and supported loss prevention measures by aligning operations with company guidelines.Trained new team members in customer service protocols, fostering a collaborative and efficient work environment.

Assisted customers with credit card applications and loyalty membership sign-ups, driving customer engagement and retention.Handled cash register operations for 70+ transactions per shift, ensuring compliance with financial policies and zero discrepancies.Delivered personalized customer interactions, leading to improved satisfaction and repeat business.Maintained data integrity by processing confidential customer records with strict adherence to privacy standards.Contributed to process improvements, reducing checkout wait times by 20% through enhanced POS efficiency.Coached team members in transaction handling and customer service techniques, ensuring consistent quality across shifts.

Conceptualized and executed six community development projects, leading a team of 163 staff to deliver projects that benefited over 10,000 community members.Conducted over 20 training sessions, improving team performance by 25% and consistently exceeding project goals.Developed and maintained detailed project documentation, reducing audit errors by 15% and ensuring full compliance with organizational and donor regulations.Advocated for community rights, successfully mapping over 1500 Community Forests, resulting in a remarkable increase in sustainable resource management practices. Supported 127 urban and rural municipalities in formulation of local forest and green enterprise laws.Streamlined inventory management and order processing, reducing supply delays by 15% and improving overall project delivery efficiency by 10%.Crafted comprehensive reports for donors, communities, municipalities, and provincial government to enhance transparency and communication resulting in a 33% boost in project approval rate.

Achieved 100% accuracy in processing over 70 daily prescription orders through the use of pharmacy software systems and barcode scanning technology, resulting in enhanced operational efficiency, customer trust, and regulatory compliance.Handled customer inquiries, resolving over 95% of issues on the first interaction, contributing to high customer satisfaction.Maintained full compliance with patient privacy regulations while managing sensitive data for over 9,000 patients without any breaches or violations, utilizing database management systemsManaged inventory tracking for over 6200 SKUs, ensuring high stock accuracy and timely replenishment, which reduced stock outs by 10%.Analyzed customer data trends, identified upselling opportunities, and implemented strategies to drive a 15% increase in repeat business through new product lines, service packages, and promotions.

Championed the execution of 5 sustainable initiatives encompassing recycling programs, green energy projects, and local sourcing strategies, mobilizing 108 communities and 24 staff members to generate over 500 local employment opportunities, diminishing reliance on external resourcesSupervised training programs that empowered over 3000 community members, leading to a 20% improvement in resource management practices across the region. Prepared over 24 detailed reports for donor and Government of Nepal, highlighting project outcomes and success stories that enhanced donor trust and continuing funding.Played effective team player with local communities and 26 municipalities, increasing program visibility and boosting community participation by 21%.Designed and executed communication-focused strategies tailored to specific cases, resulting in a 60% increase in conflict resolution efficiency, fostering trust and transparency among community membersImplemented documentation practices, improving tracking accuracy and ensuring 100% compliance with organizational and legal requirements.