Managed freelancer claims, including approval and deductions based on established criteria, facilitated payment processing, and resolved inquiries on claims, travel, and payments.Oversaw freelancer agreements, assessments, timesheets, and vendor IDs, providing onboarding and support to 75 freelancers; guided Academic Trainers on Mobile CRM app usage, software installations, and timesheet management.Tracked payment deadlines, coordinated with the finance team for prompt processing, and ensured timely distribution of Payment Request Voucher (PRV) attachments to freelancers and finance departments.Uploaded training documentation and closed tickets post-training, while communicating with Sales teams to understand and meet school expectations.