Mar 2022 - Jul 2023
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Prema Thomas Email & Phone Number
B2B Process Trainer
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 71%
Role
B2B Process Trainer
Location
Pune, Maharashtra, India
Who is Prema Thomas? Overview
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Quick answer
Prema Thomas is listed as B2B Process Trainer based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Prema Thomas.
Prema Thomas previously worked as Process Trainer at Acceligize and Quality Team Lead at Slk Global Solutions. Prema Thomas holds High School from National Institute Of Open Schooling.
Profile bio
About Prema Thomas
Seeking a career opportunity toutilize the training's and skills toprovide significant contribution tothe success of my employereffectively.Willingness to work hard in achallenging environment with apurpose of Growth, Knowledge andCreativity in order to achieveorganizational goals.
7 roles
Prema Thomas work experience
A career timeline built from the work history available for this profile.
Quality Team Lead
·Managed a team of 15 QA's in an Insurance Process·End to End Quality and Performance Management to ensureQuality criteria and parameters are met·Monitoring quality of the team by conducting RefresherTrainings, One on One Feedback, Reiteration of the process·Ensuring Attrition and Shrinkage is within the required criteria.
Aug 2020 - Feb 2022
Assistant Manager
Managed a team of 40+ associates in a Lead Generation campaignEnd to end operations management, people and performance management to ensure productivity norms are maintained and executed well.Ensure lead rotation and database allocation to drive the lead generation
Mar 2018 - Jun 2020
Quality Analyst
Audited CD Leads, where the Target was 300-500 Leads Per Day wise.Also shared feedback with the RA's to ensure that the feedback is taken positively and implemented
Jul 2017 - Feb 2018
Voice Trainer
Developed and designed reporting and TNI structuresfor the team.Handled escalation calls and also conduct one on onesessions and call listening sessions to share bestpractices and impart knowledge on call handling skills.Conduct post training assessments to qualify selectedcandidates that move to production environments.
Oct 2014 - Jun 2017
Senior Customer Care Executive
Handled inbound customer calls in a UK telecomprocess.Driven customer experience, resolve issues with billing,network, and overall customer service issues to ensurehigh levels of customer service.Managed resolution and customer experience as wellensure productivity is maintained throughout theprocess.
Sep 2008 - Jun 2014
Senior Customer Service Executive
Worked in a blended outbound sales process for amajor US credit card company.Sell credit card products and ensure daily targets w.r.t.sales and productivity are maintained
Jan 2006 - Jun 2008
2 education records
Prema Thomas education
High School
Ssc
Judson High School
FAQ
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Quick answers generated from the profile data available on this page.
What is Prema Thomas's role at their current company?
Prema Thomas is listed as B2B Process Trainer.
Where is Prema Thomas based?
Prema Thomas is based in Pune, Maharashtra, India.
What companies has Prema Thomas worked for?
Prema Thomas has worked for Acceligize, Slk Global Solutions, Quintesse Inc., Xdbs Worldwide, and Sales Tactics.
How can I contact Prema Thomas?
You can use AeroLeads to view verified contact signals for Prema Thomas, including work email, phone, and LinkedIn data when available.
What schools did Prema Thomas attend?
Prema Thomas holds High School from National Institute Of Open Schooling.
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