Prem Chand Email and Phone Number

• Transition to DevOps, Agile: Setting up DevOps, Agile SCRUM framework within engagement i.e. setup process & procedure for DevOps team, Agile way of working, conduct tool gaps analysis to align the process with the tools i.e. TFS, JIRA and Kanban• Process Transformation: Process GAP assessment of Client’s current methods against various model, frameworks- Agile, DevOps, ITIL, SIAM, Service Management, submitted the detailed GAPs analysis and recommendations report along with road map for implementation of recommendations • IT Solution Architecture for Service Management (ITIL/SIAM/Agile/SAFe/DevOps), Sales and Pre-Sales activities associated to ITSM.• Service Solution Consulting, Sales Strategy and Win approach design, Competitive Product and Process Analysis, assistance in Service Design and Product Management, Pre-Sales consulting functionary for global regions.• Solution and Due Diligence Lead: Pre-Sales Bid Management, Bid architecture design, Proposal Writing, Costing, Bid Transition Management,• Proof of Concepts, Bid Closure, RFP and RFI Response Writing, Designing RAID and RCTM documents• Interacting and working with Global customers for Bid Presentation, Consulting and Discussion.• Plan, Design and solutioning of SIAM model for multi-vendor environment• Leading Process Consultancy engagements by adhering to cost factors, skill management, resource deployment, time over-runs & quality compliance• Integrating ITIL process workflow and configuring users and resolver group and SLA’s with ITSM tools like Service Now, JIRA, SolMan and Remedy• Implement SLA/KPI/Metrics framework in DevOps, Agile and ITIL/SIAM-Multi Suppliers engagements

Expertise in implementing Service Management processes aligned with ITIL 2011 framework and ITSM toolsets i.e. ServiceNow, Remdey. Lead multiple projects to setup Service management processes for Application Management, Infrastructure Management, Service Delivery and Managed Services engagement.

Service Management Processes specialist. Implementing SIAM processes aligned with multiple suppliers.

Service Management Processes Lead. Implementing SIAM processes and tool sets aligned with multiple suppliers.

Working as Sr. Process Consultant for ITIL service line.

Conducting process gap analysis and definition, implementing metrics program based on engagement, metrics baseline release, drive SIP, CSAT analysis, defects & effort analysis at GOC (Global operation center) level. Implementation of ISO 2000 and 2700 standards at location level.

Lead Engineer- Process Excellence

Worked as a process consultant for General Motor Account which mainly involves: Process definition and implementation for the Application development and sustain activities. Prepare QMS for the account and conducting QMS training’s to the newly formed service team which covers Capgemini QMS, CMMi, ISO 9001, ITIL framework awareness and GM's Standardize Work SDP 21 (SOF and SDF) processes.

Assistant Manager in SkyTech Solution Pvt Ltd

Quality Assurance executive