Prem Chawla Email & Phone Number

Amritsar, Pb, In

Amritsar, Punjab, India

Developed omni-channel strategies using lead nurturing campaigns, driving a 30% revenue increase yearly and exceeding KPIs by 25%.Implemented AI-driven initiatives via Email, WhatsApp, and Social Media Marketing, boosting customer lifetime value by 40%.Executed ROI-focused digital campaigns, achieving a 20% improvement in conversion rates and reducing acquisition costs by 15%.Led teams in implementing AR, VR, and voice-activated interfaces, resulting in a 50% increase in customer engagement.Crafted brand narratives, fostering a 35% increase in brand loyalty using A/B testing for optimized experiences.Applied CRO methodologies for a 25% increase in conversion rates, emphasizing customer behavior scoring and retention.Enhanced customer experience with mobile-first strategies, leading to a 40% increase in real-time engagement.Provided strong leadership in agile environments, driving digital transformation and a 20% boost in team productivity.Contributed to industry thought leadership, staying informed on emerging trends like voice search and AI.Utilized growth hacking techniques for a 30% increase in market share within 12 months.

Delhi, India

Led multi-channel marketing strategies, boosting online traffic by 30% and driving significant revenue growth.Directed competitive analysis, achieving a 20% increase in Return on Advertising Spend (ROAS) through data-driven insights.Expanded into new markets, securing national-level clients and increasing market reach by 25%.Collaborated cross-functionally to elevate brand awareness, capturing a 15% increase in market share.Optimized marketing budgets for a 10% increase in efficiency, while mentoring teams for 20% faster project delivery.Presented impactful reports to senior management, driving informed decision-making processes.Implemented innovative approaches, increasing customer engagement and loyalty by 25%.Worked with category marketing teams to drive a 15% increase in market penetration and product adoption.

Amritsar, Punjab, India

Drove 25% increase in website traffic and 15% boost in conversion rates through SEO/SEM, email campaigns, and database management.Increased follower engagement by 30% and brand awareness by 20% over six months via captivating social media management.Generated 500+ leads monthly and achieved 50% ROI increase through successful paid campaigns on Facebook, Instagram, and YouTube.Streamlined Digital Enquiry Process, improving lead conversion by 20% and exceeding revenue targets by 15%.Analyzed market trends, optimizing spending decisions and achieving a 25% improvement in campaign performance.Cultivated culture of innovation, leading to 40% increase in experimental initiatives and continuous growth.Conducted A/B tests, resulting in 30% more leads and 20% higher conversion rates.Collaborated on landing page development, reducing bounce rates by 15% and increasing session duration by 25%.Optimized conversion points, achieving 20% higher conversion rates and 25% lower acquisition costs.

Amritsar Area, India

Drive substantial sales growth, increasing Year-over-Year (YoY) figures from 4% to an impressive 15% by delivering real-time feedback to associates through hourly reports, thus staying ahead of market trends.Foster direct engagement with customers on the sales floor, strategically identifying improvement areas and implementing effective sales pitch strategies to optimize revenue generation.Demonstrate expertise in shelf merchandising, considering product-specific purchasing influencers to enhance the overall shopping experience and drive consumer satisfaction.Conduct comprehensive analyses of training needs, leading the development of innovative training programs to elevate team skills and performance.Manage MBR efficiently, aligning with brand expectations to boost Return on Investment (ROI) and streamline Cost of Acquisition (COA).Assume the role of Acting Visual Merchandising Lead in CEX, contributing to the visual appeal and brand representation in the retail environment.Oversee both internal and external stock exchanges and transfers, ensuring seamless inventory management for enhanced operational efficiency.Execute weekly stock audits with precision, implementing controlled adjustments to maintain variances below 1%, ensuring the accuracy and reliability of stock data.

Amritsar, Punjab, India

Developed pivotal relationships with healthcare providers, including hospitals and physician groups.Strategically budgeted and allocated marketing expenses for product launches across various channels.Played a key role in creative hospital branding through Nukkad Natak initiatives.Managed promotional and research projects in collaboration with external organizations.Drove and managed digital platforms, including the website, Facebook, YouTube, Google+, Instagram, and Twitter.Demonstrated expertise in developing both strategic and tactical marketing plans.

Amritsar, Punjab, India

Leading Airtel_4G Onboard/Upgrade campaigns in Punjab/Delhi, enhancing Agent occupancy from 60% to 80% through real-time feedback via Daily Performance Report (DPR) & Real Time Monitering (RTM).Maintaining team attrition under 8% with an engaging employee plan, introducing responsibilities, motivating growth with R&R, and new learning initiatives.Keeping team shrinkage below 9% with a weekly leave commitment program, ensuring a stable workforce.Aligning processes with Revenue & Profit (R&P) matrices for improved team performance in Revenue & Conversion.Managing Daily/Monthly MIS, optimizing the scorecard for insights.Deriving Daily Run Rate for Seat delivery/Revenue/Conversion targets.Conducting daily calls with stakeholders to present business numbers and address challenges.Efficiently handling MBR, meeting client expectations for increased ROI and reduced COA.Implementing programs for sustained hygiene and discipline in the process.

Chandigarh, India

Primary contact for Vodafone Level-3 PUN_HP_OB at the VAS Complaint Desk, overseeing Operations, Quality, and Training.Key liaison for Vodafone Outbound CC with the outsourced agency SPEAK WIRELESS.Accountable for the Sales and Training of the Vodafone DATA GEEK team, a group of Sales Experts specializing in selling DATA Packs, Dongles, Mobile Devices, etc., in retail.As the Data specialist (SPOC) for Punjab and HP Circle, entrusted with providing swift resolutions to unresolved customer queries and issues at the frontend.Handling queries from Ultra High-value Customers (UHVC) and VIP Customers, ensuring their satisfaction, maintaining a lifelong relationship by prioritizing their concerns, and reducing turnaround times.

Master Of Business Administration - Mba, Digital Marketing

Bachelor'S Degree