AeroLeads people directory · profile
Prem A Gopalakrishnan Email & Phone Number
Seasoned Leader in Global Operations | Inspiring teams to deliver exceptional results by optimizing operations, enhancing customer experiences, and empowering high-performing individuals.
at
Flatworld Philippines
1 work email found
@teamhgs.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Seasoned Leader in Global Operations | Inspiring teams to deliver exceptional results by optimizing operations, enhancing customer experiences, and empowering high-performing individuals.
Location
Davao, Davao Region, Philippines
Company size
Who is Prem A Gopalakrishnan? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Prem A Gopalakrishnan is listed as Seasoned Leader in Global Operations | Inspiring teams to deliver exceptional results by optimizing operations, enhancing customer experiences, and empowering high-performing individuals. at Flatworld Philippines, a company with 256 employees, based in Davao, Davao Region, Philippines. AeroLeads shows a work email signal at teamhgs.com and a matched LinkedIn profile for Prem A Gopalakrishnan.
Prem A Gopalakrishnan previously worked as Director - Service Delivery at Flatworld Philippines and Head - Service Delivery at Flatworld Philippines. Prem A Gopalakrishnan holds Bachelor Of Engineering - Be, Electronics & Communication from Sun College Of Engineering And Technology.
Company email context
Email format at Flatworld Philippines
This section adds company-level context without repeating Prem A Gopalakrishnan's masked contact details.
{first_initial}{last}@teamhgs.com
76% confidence
AeroLeads found 1 current-domain work email signal for Prem A Gopalakrishnan. Compare company email patterns before reaching out.
Profile bio
About Prem A Gopalakrishnan
A seasoned and strategic executive leader with over twenty years of experience in BPO and contact center operations, specializing in service delivery and process improvement. Currently leading service delivery at Flatworld Solutions (Philippines) Inc., I manage over 1,500 employees and oversee more than 100 projects for 90+ clients. My expertise includes account management, people management, client services, performance optimization, process re-engineering, and information security. With a strong focus on operational excellence, I drive long-term growth, enhance organizational efficiency, and ensure compliance with top industry standards.
Listed skills include Team Management, Performance Management, Crm, Operations Management, and 37 others.
Current workplace
Prem A Gopalakrishnan's current company
Company context helps verify the profile and gives searchers a useful next step.
Flatworld Philippines
13 roles
Prem A Gopalakrishnan work experience
A career timeline built from the work history available for this profile.
Director - Service Delivery
Current- Provide executive leadership and oversight for daily operations of over 100 projects serving 90+ clients, managing a workforce of over 1500 full-time employees across two sites, with comprehensive accountability for.
- Direct and supervise critical departments, including recruitment, training, operations, workforce management, quality assurance, and information security, ensuring alignment with organizational goals and standards.
- Lead and optimize the revenue management cycle, encompassing budgeting, forecasting, invoicing, accounts receivable, and comprehensive profit and loss (P&L) management.
- Play a pivotal role in shaping and defining the organization’s strategic goals in alignment with the leadership vision, driving long-term growth and sustainability.
- Spearheaded the evaluation, design, execution, measurement, monitoring, and control of various business process improvement initiatives to enhance organizational efficiency and effectiveness.
- Thoroughly assess current business practices, identify process gaps, perform risk assessments, design and implement risk mitigation strategies, and introduce productivity enhancements to optimize resource utilization.
Apr 2024 - Present
Head - Service Delivery
Apr 2021 - Sep 2024
Head - Business Process Improvement
May 2018 - Apr 2021
Senior Manager Operations
- Managed P&L for lines of business with 900+ employees, focusing on gross margin improvement through productivity and cost management.
- Oversaw daily operations for multiple projects with 650+ employees, covering account management, client services, and performance management.
- Developed and implemented strategies to enhance competitive positioning and profitability.
- Analyzed operational processes to identify improvement opportunities and led optimization projects.
- Set team goals, conducted performance reviews, and provided feedback to ensure high performance.
- Led cross-functional initiatives to optimize solutions on a regional and global scale.
Sep 2015 - Apr 2018
Head - Operations & Transitions
- Led global operations spanning 30+ projects, 400+ employees, and diverse vendor locations. Managed client relationships, drove vendor performance, and resolved escalations. Oversaw monthly client and vendor invoicing.
- Spearheaded vendor management, negotiated contracts, set performance standards, and built strategic partnerships. I also conducted vendor assessments to ensure compliance and alignment with goals.
- Optimized operational systems and processes to enhance reporting and efficiency. Managed presales activities, finalized SLAs, and drove revenue growth through performance improvements and cost control.
- Established profitable call center operations tailored to customer needs. Facilitated seamless project transitions and maintained proactive stakeholder communication. Managed invoicing to funding sources, ensuring.
Mar 2013 - Sep 2015
Manager Operations
Oct 2011 - Mar 2013
Mar 2011 - Oct 2011
Jun 2010 - Mar 2011
Technical Lead / Team Lead Intern
Convergys
Aug 2007 - Jun 2010
Technical Support / Research Engineer
Convergys
Mar 2006 - Aug 2007
Manager - Retail Outlets
Feb 2005 - Feb 2006
Centre Head
Softech - A Cdac Franchise
Jul 2001 - Jan 2005
3 education records
Prem A Gopalakrishnan education
Bachelor Of Engineering - Be, Electronics & Communication
Sun College Of Engineering And Technology
Higher Secondary School, Pcm
Yettacode Higher Secondary School
Puc, Physics, Maths, Chemistry
Nvks Higher Secondary School
FAQ
Frequently asked questions about Prem A Gopalakrishnan
Quick answers generated from the profile data available on this page.
What company does Prem A Gopalakrishnan work for?
Prem A Gopalakrishnan works for Flatworld Philippines.
What is Prem A Gopalakrishnan's role at Flatworld Philippines?
Prem A Gopalakrishnan is listed as Seasoned Leader in Global Operations | Inspiring teams to deliver exceptional results by optimizing operations, enhancing customer experiences, and empowering high-performing individuals. at Flatworld Philippines.
What is Prem A Gopalakrishnan's email address?
AeroLeads has found 1 work email signal at @teamhgs.com for Prem A Gopalakrishnan at Flatworld Philippines.
Where is Prem A Gopalakrishnan based?
Prem A Gopalakrishnan is based in Davao, Davao Region, Philippines while working with Flatworld Philippines.
What companies has Prem A Gopalakrishnan worked for?
Prem A Gopalakrishnan has worked for Flatworld Philippines, Hgs - Hinduja Global Solutions, Flatworld Solutions, Iyogi, and Convergys.
How can I contact Prem A Gopalakrishnan?
You can use AeroLeads to view verified contact signals for Prem A Gopalakrishnan at Flatworld Philippines, including work email, phone, and LinkedIn data when available.
What schools did Prem A Gopalakrishnan attend?
Prem A Gopalakrishnan holds Bachelor Of Engineering - Be, Electronics & Communication from Sun College Of Engineering And Technology.
What skills is Prem A Gopalakrishnan known for?
Prem A Gopalakrishnan is listed with skills including Team Management, Performance Management, Crm, Operations Management, Service Delivery, Process Improvement, Outsourcing, and Training.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial