• Provide executive leadership and oversight for daily operations of over 100 projects serving 90+ clients, managing a workforce of over 1500 full-time employees across two sites, with comprehensive accountability for account management, people management, client services, and performance management.• Direct and supervise critical departments, including recruitment, training, operations, workforce management, quality assurance, and information security, ensuring alignment with organizational goals and standards.• Lead and optimize the revenue management cycle, encompassing budgeting, forecasting, invoicing, accounts receivable, and comprehensive profit and loss (P&L) management.• Play a pivotal role in shaping and defining the organization’s strategic goals in alignment with the leadership vision, driving long-term growth and sustainability.• Spearheaded the evaluation, design, execution, measurement, monitoring, and control of various business process improvement initiatives to enhance organizational efficiency and effectiveness.• Thoroughly assess current business practices, identify process gaps, perform risk assessments, design and implement risk mitigation strategies, and introduce productivity enhancements to optimize resource utilization and cost efficiency.• Oversee and conduct internal security audits and process reviews, strictly adhering to established process parameters and complying with internal and external guidelines.• Serve as the Chief Information Security Officer, with executive responsibility for safeguarding the availability, integrity, and confidentiality of customer, business partner, employee, and business information, ensuring compliance with the organization’s information security policies.• Collaborate with external consultants to achieve and maintain certifications for industry standards such as ISO, SOC, PCI, and HIPAA, ensuring the organization meets the highest compliance and operational excellence levels.

• Managed P&L for lines of business with 900+ employees, focusing on gross margin improvement through productivity and cost management.• Oversaw daily operations for multiple projects with 650+ employees, covering account management, client services, and performance management.• Developed and implemented strategies to enhance competitive positioning and profitability.• Analyzed operational processes to identify improvement opportunities and led optimization projects.• Set team goals, conducted performance reviews, and provided feedback to ensure high performance.• Led cross-functional initiatives to optimize solutions on a regional and global scale.

• Led global operations spanning 30+ projects, 400+ employees, and diverse vendor locations. Managed client relationships, drove vendor performance, and resolved escalations. Oversaw monthly client and vendor invoicing.• Spearheaded vendor management, negotiated contracts, set performance standards, and built strategic partnerships. I also conducted vendor assessments to ensure compliance and alignment with goals.• Optimized operational systems and processes to enhance reporting and efficiency. Managed presales activities, finalized SLAs, and drove revenue growth through performance improvements and cost control.• Established profitable call center operations tailored to customer needs. Facilitated seamless project transitions and maintained proactive stakeholder communication. Managed invoicing to funding sources, ensuring accurate calculation of completed service units.

With Infinite Computer Solutions

With e4e Business Solutions