Thomas Iden Email & Phone Number

Hampton Bays, NY

Your local all-in-one Networking Company serving all of Long Island. Providing robust commercial networking solutions to local businesses. Specializing in large commercial WiFi installations, Surveillance IP Camera's, Cloud based PBX telephone systems and computer install/troubleshooting.

Southampton, NY

• As the sole Network Administrator / Help Desk for the company, I designed, built and maintain networks throughout multiple offices / locations (Connecticut, New Jersey, Tampa, NYC, Southampton).
• Built all servers on a VmWare infrastructure; backup, maintenance – in person as well as remotely, etc.
• Built all servers using Linux distributions; PDC, mail server, file server, webserver, firewall/Web Proxy. Trading programs all run on Linux (installed on top of VmWare, saving Grace Financial Group $12,000/year in.
• Created company website (using HTML, CSS, PHP, MySQL).
• Install and maintain IP phone systems with unused company CPU’s saving $1000’s in hardware costs. (Asterisk, FreePBX w/ Cisco SPA509G phones)
• Designed, built and maintain all network cabling infrastructure. Cat5-6, RG59, BNC, etc.

• Primary support for a fast-paced telephone, ISP and web hosting company.
• Opened internal trouble tickets using a web-based ticketing and tracking system and seeing tickets through to completion.
• Responsible for prioritizing trouble issues, dispatched field techs accordingly, and client follow-up to ensure issue resolution.
• Assisted field techs on site as needed.
• Configured an array of routers to be dispatched to client locations for DSL/T1 service using the Procomm Plus terminal.
• Troubleshot service routers via Telnet for line speed, line quality and VOIP issues.