Premjit Singh Email & Phone Number

Calgary, Canada Area

Lead and coordinate the staff engaged in providing on site technology support at schools and administrative offices, as well as directly provide business relationship management services with school and service unit management.In conjunction with the Manager, sets priorities and establishes overall timelines for work. Ensures that work delegated to staff is completed. Monitors status and quality of work performed. Serves as a resource, assisting in the resolution of complex client problems.Monitors staff and vendor performance to Service Level Agreements and contracts for in school or onsite work related to client technology support and ensures they are adhered to.Selects, recruits, hires and manages School Technology Specialists staff. Accountable for goal setting with staff. Conducts performance appraisals of subordinates and encourages/fosters ongoing staff development. Carries out disciplinary actions up to and including termination as appropriate and required, as authorized by the Manager. Establishes and enforces standards, procedures and quality control measures for permanent, contract and temporary staff.

Calgary, Canada Area

• Provided end-to-end IT support as per School Technology Support (STS) framework.• Demonstrated and assisted school staff/students with the use technology.• Provided the school principal, staff with information/status report, advice, and recommendations regarding appropriate use of technologies for both Mac and PC platform.• Identified and maintained inventory of computer equipment and software licenses.• Configured workstations for LAN/WAN. Installed NICs, sets up network connections, establishes proper network addresses and installs network related software. Prepares the school for a wireless environment.• Assessed performance of technologies and made adjustments for fine-tuning to acquire maximum workstation efficiency with a follow-up status report to the Principal and STS management.• Provides input to the Principal on user’s training requirements. Tested training modules offered by STS.• Researched/evaluated new hardware and software products to assess product suitability to meet client needs as well as compatibility with suite of products in use at CBE.• Monitored SLAs between ITS and Schools to ensure they are being executed properly and advised management if adjustments needed to be made that would better meet the needs of the schools.• Liaises and consults with vendors on behalf of clients. Analyzed/assessed problems to determine appropriate resolution remaining cognizant of warranty issues.• Maintained knowledge of security practices and checked for proper security practices and/or security breaches.• Monitored & reported security incidents.• Executed patches, software/utilities version upgrades.

Calgary, Canada Area

Responsibilities:• Desktop/Infrastructure support with Office Services, support, users/clients• Deploy and upgrade desktop and laptop hardware, perform software upgrades and installation• Support OS including Windows 7 & Microsoft Office Suite applications• Maintain and support software images for deployment• Troubleshoot hardware and software related problems for end users and perform hardware break-fix activities on various access devices (i.e. Dell PCs and printers). Resolve problems within an identified SLA.• Coordinate with hardware and software vendors to resolve problems, as required• Perform monthly reporting requirements (inventory, request tracking and configuration)• Perform remote access support for managed access devices

Noida Area, India

• Strategizing & Designing the data center migrations & consolidation strategies for SAN based Data Migration. This involves EMC Vmax / DMX (Symmetrix), HP EVA / XP, Brocade/Cisco Switches• SAN/NAS administration and troubleshooting on EMC CLARiiON and VNX Managing and troubleshooting Cisco MDS/Nexus and Brocade FC switches• Storage configuration of SAN applications (vSphere; SQL) for high availability and performance• Articulate Virtualization and Cloud enabled solutions for Data Centers to partners and end customers.• Worked on implementation and designed strategies for data center migrations.• Involved in technical design reviews & documentation.• Migration & consolidation of about 10 PB of data from different SAN arrays to EMC Vmax• Subject Matter Expert / Tech Lead for HP Storage & SAN services in Data consolidation projects.• Conceptual and logical data modeling, physical data design, implementation and tuning from Inception through Transition (Delivery) of solution• SAN migration involving data migration from DMX3 to VMAX40k using EMC Open Replicator (OR)• Provide day-to-day maintenance of data storage environments, including backups and recovery protocols.• Design and implement data migration architecture and analysis of the environments.• Provided primary support for medium level projects and programs, which included the need from SAN/NAS skills.• Worked with Clients to ensure Storage Service Delivery for all concerned accounts.• Conducted Storage business study and help develop new streamlined processes.

Mohali, India

 Demonstrated skill in supervising an efficient, well-run Technical Support team of 15-17 staff. Managed hardware/networking IT assets using Active Directory, Windows Server 2008-2010 skills Coordinated with different support groups (vendors, 3rd service companies, L3s) for Service Requests/Tickets closure as per SLAs Reviewed gaps in service delivery via feedback reports, creating bridge plans basis data to improve  Data analysis (basis reports), beta testing on production tools, providing inputs to Tool analysts/leads for improvement Generated reports on performance metrics & maintaining tickets (monitoring/closure) Created training modules/decks and carrying out training session delivery Acted as SPOC for TNI (Training Need Identification) analysis Conducted training sessions basis new product launches (hardware/software/process related)

Mohali

 Provided technical support for Dell Computer Hardware (Desktops, Laptops, Printers & Wireless Devices) and Software (Windows OS, Dell software, network setup/configurations, Antivirus setup and scans, 3rd party software troubleshooting) Provided technical assistance for Windows OS maintenance & performance related issues Worked per Dell Customer Satisfaction parameters to ensure Customer Experience and loyalty Acted as Mentor for new hires in Technical Support segment

Bca, Computers

Education record