Responsible for data and telecommunications infrastructure. services and applications supporting two large campuses. Management of all data infrastructure (network core, distribution layer and edge switching, inter-campus and intra-campus fiber, data center switching, power managements, etc.). Responsible for all Cisco Call Manager applications including 1400 phones, Jabber, Unity Voicemail, Finesse Contact Center and E911 Services. Campus infrastructure consists of 28 buildings, 250+ switches and 1000+ Access Points.

Managed UC Team responsible for VoIP and Unified Communications across 15 global sites in the Americas, APAC and EMEA. Responsibilities included 800 agent Contact Center with call recording, CRM integration and telecommuting solutions. Additional responsibilities included on-premises and cloud hosted audio & video conferencing, Skype for Business and user support. Key Achievements:• Developed RFI/RFPs for Verint Call Recording platform uplift, AI Speech Analytics and Workforce Management modules. • Developed budget and project/resource plans and defined user training curriculum. • Deployed cloud based VoIP solutions in EMEA to replace legacy PBX technologies. • Enhancements included high availability VoIP solutions, improved SLAs and cost reductions.• Deployed telecommuting solutions for Help Desk agents, Contact Center agents and managers. • Enhancements included expanded Help Desk capabilities and Business Continuity solutions.• Consolidated support agreements across VoIP platforms to improve support levels and life cycle management

Served as a consultant on various mid-size to large enterprise client projects. Projects included wireless network analysis/design recommendations, carrier service analysis and billing reconciliation, network hardware life cycle review/support agreements, Data Center consolidation/relocation, Unified Communications upgrade project planning, asset management & network documentation.

I managed the LAN, WAN, Voice, Internet, and Wireless infrastructure for 2500+ users in the U.S. U.K., and Asia-Pacific. I also developed and directed a global team of network engineers, analysts, local IT staff, and project consultants. This included developing annual $3M OPEX and $8M CAPEX budgets, and charter, sponsorship, RFPs, cost analysis, resource requirements, virtual teams, schedule, and milestones for all technology initiative projects. I managed all network communications activities, and provided 24/7 incident response, and escalation. (Monitored HIPAA and ISO 27001 compliance.) Key Achievements:-Architected and deployed global WAN using MPLS, DMVPN, P2P circuits, Cisco routers and QOS/WAN that reduced annual expense by $500K and increased capacity fivefold.-Applied telecommuting solutions over SSL VPN, VoIP, soft phones and Cisco 88xx endpoints, resulting in increased access to attorney’s.-Deployed SIP trunks for 14 US locations and tiered routing for business continuity and H/A Voice solutions.-Served as project manager on a data center relocation and consolidation effort, creating protocols that resulted in a 30% reduction in energy costs.-Instituted change management including developing templates, IT procedures and training for both the IS and service desk.-Acted as thought leader for monthly meetings that improved user engagement and productivity. -Developed procedural manuals, network documentation and run books for all local IS teams.-Implemented new technologies such as SD WAN, collaboration, mobility and managed NOC services.-Partnered with vendors on business continuity, incident notifications, and OEM relationship best practices.

Managed LAN/WAN/Voice/Wireless infrastructure for 10 offices, two data centers and 1000 users, including life cycle management, infrastructure upgrades, system maintenance, and capacity planning. I managed a $3M operating and project budget, RFPs, contract negotiations all while serving on the Technology Committee. I also directed site assessments, infrastructure build-outs, HIPAA and ISO 270001 compliance, expansion/consolidation, and perimeter security (Check Point firewalls/IPS/DLP, Cisco ASA5500s/Multi-factor Authentication). This included developing data center construction/migration/business continuity plans, test scripts, and application recovery SLAsKey Achievements:• Consolidated litigation support data, established retention policies and client charge backs.• Developed a three-year communications technology plan and vendor partnerships to supplement staff expertise.• Served as the technical lead for Relativity Cloud Hosting project including LAN, external access, DMZ security, AD authentication, and RSA SecurID (WAN connectivity).• Developed LAN/WAN network assessments for SLA compliance, VoIP readiness and BCP• Increased internet capacity tenfold and reduced annual telecom expenses by 35% through a new WAN with increased fiber/carrier diversity.• Deployed perimeter security for 14 locations with Check Point Next Generation firewalls IPS/DLP solutions.