• Lead the development and launch of Credit Card.• Manage TSP’s and partners for product development.• Review of policy & documents as per regulatory requirements.• Coordinate with internal and external stakeholders• Weekly project reviews with the stakeholder & leadership team.• Collaborate with partners for digital initiatives.

Lead implementation of card programs for new age fintech players.Enable fintech’s and businesses to build and manage financial products using Happay's ISAC ProductEnsure seamless integration with banks, payment networks, card vendors, webhooks, APIs and several other services.Key point of contact between the client, partner bank, cross-functional stakeholders, and company leadership.Coordinate with internal and external stakeholders to establish project scope, system goals, requirements and manage end to end delivery of program.Liaising with partner Banks for ISAC Product.Lead, manage, resolve or escalate issues to relevant stakeholdersWeekly project reviews with the clients and periodic stakeholder communication to ensure timely and successful delivery of the program

Lead Integration of Expense Management System with Corporates.Project management for commercial cards.Lead RPA project for RADAR process and Project for Corporate Website and Online application for commercial cards.Lead the testing (UAT, CUG) of all changes related to commercial card.Managing Payment Posting, Reconciliation, Application Processing, Card Delivery & KYC Renewal process for Commercial Cards with a team of 13 veteran individuals.Satisfying high level client relationship across India and work closely with Business Development and Account development group to measure client behavior and feedback for continuous improvement.Administering Partnership with cross functional teams to identify and execute on experience initiatives that enhance end-to-end client experiencesStandardizing and automating as many processes as possible to reduce processing time and ensure timely delivery helping business development team with subject matter related presentations.Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of Expense management software.Liaison with Visa & Mastercard for queries / complaint related to transaction file processing and expense management integration.Lead Integration with Expense Management tools Concur, Happay, Oracle, ZOHO, Rydoo & SAP Ensure to implement and adhere to the regulatory guidelines for corporate process.

Managing customer service and new installation of DTH for South Delhi region. Handling escalated complaints for region.Reconciliation of cash collected from customer and recharge done. Responsible for all activity of Service Centre