Premkumar D Email & Phone Number

Kenya

Roles:• Responsible for providing training of service revenues generation, spares promotion & recommend service options to dealer service engineer• Strategically procreating additional revenues by acquiring product knowledge & techniques from direct customers• Reviewing the product on the basis of customer feedback and recommending improvements in products as per the observed feedbacks• Forecasting customer database for Saudi in order to provide ease to dealers to plan the customer visits & spares stock for the existing customer• Overseeing new products to ensure required changes are made only• Planning of warranty spares stock, campaign materials, dealer spares target, sales & stock mapping against their population• Organized product training (on site & factory) for dealer service engineer & key customer engineers• Undertaking activities like service job planning for the field engineers, customer visit daily & weekly planning• Maintaining & convening the spares stock inventory at dealer endAchievements:• Successfully lowered target delivery to 15 days by delivering on-time work• Played a key role in planning new dealer organization in Jeddah & Riyadh• Strategically improved spare sales of Saudi from 11 mil. to 29 mil.

Nigeria

Roles:• Responsible for handling activities related to:o Communicating with unlinked customers to connect them againo Preparing complete customer data base creation & compressor population database creationo Planning compressors & spares inventory for complete regiono Arranging new customers & fulfilling requirements• Supervised complete product range of electrical screw compressor, diesel screw compressors & reciprocating compressors• Strategically handled spares, expense, inventory, manpower planning & after market budget planningAchievements:• Played a key role in developing New Region in Northern Region of Nigeria Kano• Successfully installed more than ten compressors in very short span of time in KanoMar’08-Jul’11 | Elgi Equipments Ltd. (International division), Coimbatore | Senior Engineer Roles:• Prepared service revenues and recommended service options to enhance spares revenues from direct customers• Articulated & conducted warranty claim investigation against the failed part of product and sent to the customer quality • Deftly checked that customer enquiries were fulfilled within 24 hours of time• Analyzed & recorded customer interactions & transactions, details of inquiries, complaints & comments time-=to-time and took needed actions as well• Monitored dealer spares target, sales & stock against their population• Responsible for planning campaign materials & brake down spares depended upon the failure trendAchievements:• Essayed a stellar role in delivering target within 15 days• Pivotal role in expanding new service organization in Indonesia & Thailand• Holds the distinction of achieving spares sales of 10 mill in 2008 & 28 mill in 2011 at South East Asia, East Asia and Oceania

Hyderabad Area, India

• Handled the responsibilities of spares sales, maintaining and monitoring the performance of products electrical, diesel and reciprocating air compressor • Spares Sales target and service revenue targets to dealers• Spares sales promotion and service revenue promotions to direct customer • Attend the warranty complaints call. Annual maintenance contract service call brake down complaint call. • Responsible for maintaining online database for tracking customer support and customer contacts• Assigned the tasks of proving information on product and service to customers• Offered feedback on future products development, future and functions • Answered customer questions regarding the technical capabilities of product and service• Assist sales representative as well as repaired purchased products and service• Responsible for repairing testing maintaining equipments • Assigned the task of developing and maintaining good relationships with customer

Chennai Area, India

• Handled the responsibilities of maintaining and monitoring the performance of products electrical, diesel and reciprocating air compressor and air operated double diaphragm pump • Responsible for repairing testing maintaining equipments • Responsible for maintaining online database for tracking customer support and customer contacts• Answered customer questions regarding the technical capabilities of product and service• Worked for the commissioning of electrical, diesel screw and reciprocating compressor• Serviced complete range of electrical, diesel screw and reciprocating compressor

• Diploma In Mechanical Engineering, Mechanical Engineering, First Class

: Diploma In Mechanical Engineering, Automobile/Automotive Mechanics Technology/Technician

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