Premkumar J Email and Phone Number

•Client Location (Renault Nissan Automotive India Private Limited)• Provided network engineering and operational support for remote and onsite LAN/WAN networks.• Monitored 200+ network Nodes and 40+ WAN links using NNMI & PRTG monitoring tools.• Proactively monitored and resolved ISP link issues by escalations.• Provided support to end-users, acknowledging and resolving their network-related concerns.• Collaborated with other teams and vendors to support new network installation and provide cross-functionalsolutions.• Provided first level support for configuring network (Cisco-9300,2960,3560&4500 catalyst switches) andwireless network devices.• Routine check with LAN and WAN devices inside Data Centre's telecommunication rooms and server rooms toensure smooth network operations.• Coordinated with other IT teams to address complex issues and improve overall system efficiency.• Preparing daily records and documentation of network configuration, changes, and issues for reference and auditing purpose.

•Intern from (2nd January 2023 - 14th May 2023) & Enterprise Support Engineer from (15th May - 30th June).• Client - Netcom Africa.• Troubleshooting & Support Engineer with experience in liaising with corporate clients and providing L1 & L2 support.• Collaborated with internal teams to deliver effective solutions for enterprise customers.• Monitored and troubleshooted Layer 2 and Layer 3 protocols in NOC environment.• Assisted in network restoration and provided comprehensive ITES services.• Managed Sophos firewall including user management and security configurations.• Handled bandwidth shaping and performed analysis on packet loss,latency and RSL.• Proactively monitored incidents and ensured smooth network operations.