Premkumar Sekar Email & Phone Number

Chennai, Tamil Nadu, India

+ Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.+ Work closely with Technical Business Analyst and Technical Architects to create new service maps/patterns.+ Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.+ Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping. Sound knowledge in CMDB and it operation management.+ Developing critical application identification patterns in Service Now service mapping based on regular expression and java script to discover and service map the applications like WebSphere, WebLogic, Big F5 load balancer and Apache web server.+ Inter linking Service Now service mapping with other verticals like change, problem management which will help the client to achieve 100% ITIL policy implementation and working to explore orchestration in service now to implement more automation tasks.+ Working as ServiceNow Discovery and Service Mapping Engineer and part of the Service Asset and Configuration Management Team.+ Working with technical SMEs to gather technical requirements as needed and plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service.+ Additionally, I work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.+ Working with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions.+ Working with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.

Chennai, Tamil Nadu, India

+ Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources and Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers.+ Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies and Define, create, and manage Service Mapping infrastructure, including patterns and Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.+ Create and maintain Service Mapping-related documentation and Comfortable and competent interacting with technical SMEs and stakeholders to acquire information, validation, and feedback.+ Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns and Familiarity with web application development to help you know how to traverse those layers in service map patterns.+ Define, create, and monitor Service Mapping health reports and dashboards o Identify, investigate and resolve Service Mapping issues in a timely manner.+ Coordinate with customer management with the purpose of formulating technical solutions complex in nature.+ Contributed to the architecture and technical aspects of the ServiceNow implementation and operation project, independently making project related decisions, provides project status reports to project sponsor.

Chennai, Tamil Nadu, India

+ Designed the most complex user system interfaces and business application prototypes.+ Worked very closely with ITSM Process Architect, customer personnel, Business Analysts, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITSM processes and ServiceNow are in a controlled and predictive manner.+ Configured Mid Servers on local Windows servers for Servicenow Integrations and Discovery Application.+ Individually implemented Discovery Application for populating CMDB and Migrated the update sets to Production and handle Release Management activities.+ Customized the forms and lists of Incident and Problem Management tables and Customized the used Change Application to personalize menus and rules as per process requirements.+ Extensively worked writing Sever side scripts, developing Business Rules, UI Action to achieve business rules in ServiceNow and Interacted with Stakeholders, Users, Customers for gathering requirements to arrive at design solution.+ Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.+ Provided design, technical solutions for the user requirements at ClientName and made recommendations to improve their current processes.+ Worked with process owners to develop workflow, implement the workflows in Service Applications and administer the tools and enhanced requests by java script Performing quality assurance testing and user acceptance testing.+ Created reports, workflows, and data imports for Incident, Problem, Service Request, and Change Service Now modules.

Chennai, Tamil Nadu, India

+ New server Build & Old server Decommission Tasks and Logical Partitions creation, Resources allocation and activation. (LPAR).+ AIX OS day to day problem fixing and adhere to SLA and Recommend feasible UNIX solutions to maximize system performance.+ Logical Volume Manager, Creation of VG, LV, file systems, file system management – increasing or decreasing of file system size, Mirroring of RootVG and other VG, mirroring of LV.+ Server OS Installation through NIM, OS migration through NIM, TL update as per the requirements and Using alternate disk installation method for the OS upgradation for critical servers to reduce down time.+ Networking, ensuring connectivity between VIO and client servers and Booting related issues, creating boot records, working with system maintenance mode, accessing rootvg in system maintenance mode, recovering root password, fixing booting related issues, working with bootlist.+ Installation, migration and maintenance of AIX operating systems and keeping the complete backup of the system and restoring data in the event of disk failure.+ User Management - Creating, maintaining, and removing users and groups. Security settings on user accounts and groups.+ Management of Health checking issues and actions, troubleshooting hardware and operating system problems, Troubleshooting network and system related problems+ Working on HMC, administering, configuration of LPAR, DLPAR nodes, resource allocation, moving resources as when required dynamically.+ Configuring VIO Servers, working with virtual adapter – crating client and server adapters, mapping adapters and allocation LUNs to LPARs via VIO etc.,

Pune, Maharashtra, India

+ Installation, Migration and maintenance of AIX operating systems and Keeping the complete backup of the system and restoring data in the event of disk failure and User Management - Creating, maintaining, and removing users and groups. Security settings on user accounts, password recovery of user, changing permissions.+ Server backups, taking mksysb on tape or on NIM server for complete server (rootvg) backup and Procedure documentation, Customer support, System related problem determination and resolution.+ Performing server health checks. Server’s monitoring and their performance tuning. Working with System dump, configuring system and taking manual system dump.+ Patch and package management, user and group management, Day to day server management which includes Disk management, LVM management, User Management, Software installations, job Scheduling, backup and restorations+ Server restoration using mksysb and savevg, using other backup commands such as backup, restore, tar etc., and Inform customer management about suitable technical support products developments.

Coimbatore, Tamil Nadu, India

+ Installation and configuration of AIX V5.3 and installing fixes & patches.+ Proactive monitoring and health checking on various servers which includes activities such as monitoring the file system sizes, user login attempts etc.+ Managed file systems, volume groups and logical volumes.+ Maintenance and backup of overall VG's and the ability to restore if required.+ Operating system updates, patches, and solving booting issues.+ Create and Manage NFS File System.+ Schedule and monitor the cronjobs.+ Develop shell scripts for routine jobs.+ Knowledge on HACMP.

Master Of Technology - Mtech, Computer Science, 7.48

Bachelor Of Engineering - Be, Computer Science, 7.79