Premkumar Srinivasan Email & Phone Number

I have been focusing on driving transformative initiatives, leading multifaceted projects across various leadership capacities since 2007. From navigating IBM's acquisitions to the recent transition to Kyndryl, I have consistently delivered profound contributions to business success. Currently, I am leading global projects specializing in migrating accounts from IBM Cloud to leading hyperscalers, ensuring the seamless migration of new clients.I have administered client satisfaction and disaster recovery efforts, successfully managing account migrations for major retail, healthcare, finance, and global automobile manufacturers across APAC and EMEA regions.Operational efficiency and proactive issue resolution have been ensured while guiding global teams and nurturing talented Project Managers for enduring project success. In roles such as Head of Project Services, Account Management, and Service Management, I have driven initiatives to enhance client experience, reduce costs, and maintain high standards. Throughout my stints, I have received multiple recognitions for collaborating across global teams, driving projects to success, implementing cost optimization strategies, and providing valuable guidance.

* Managed projects across 200+ accounts, primarily focused on migration in SAP, Oracle, and core enterprise systems.* Employed cloud-based solutions, agile methodologies, data-driven insights, and automation practices to facilitate transformative modernisation initiatives with minimal operational disruptions. * Implemented a pioneering early engagement approach, proactively involving stakeholders and teams in the project lifecycle, revolutionising transitions and transformation initiatives. * Directed India delivery center operations, overseeing project executives managing accounts in domestic and Europe markets, while maintaining top project Net promotor score. * Enabled informed decisions and strategic plans, resulting in annual savings exceeding $3 million across accounts accounts * Enabled referral-based business growth and improved client retention, driving revenue expansion and overall business development * Led the creation of PMO office and thedevelopment of top-notch project managers capable of managing strategic and complex accounts worldwide * Managed over150+FTEs, achieving very low attrition rates and grooming team members for succession

Managed operations for Standard Chartered Bank, ensuring adherence to SLAs and facilitating customer engagement. Oversaw vendor management, MIS reporting, technical support, desktop and peripheral support delivery across India, disaster recovery, and change management.

Supported Gateway Computers (U.S.A), troubleshooting computer issues for US customers. Managed a team of 25 technicians, ensured customer satisfaction, met SLAs, conducted quality audits, provided weekly reports, and controlled team attrition.

Provided onsite technical support for hardware and software issues. Managed a team of 10 members and ensured complete customer satisfaction.