Premkumar Jaganathan Email & Phone Number

Chennai, Tamil Nadu, India

Dlf It Park, Chennai

Managing multi-lingual specialists including 5 Managers, 3 Assistant Managers, and a Team Leader for operational, contractual, and financial deliverables of the processes People management comprising of competency mapping, manpower dimensioning, selection, onboarding, active monitoring, and training Lead RPA and automation projects such as Auto-Logging of TV channels using UiPath resulted a reduction in a manual effort. Implemented OCR and Web-Scraping tools to reduce manual effort by 50% Have always kept staff buffer at 12% despite being a language-oriented processes Have maintained attrition level at less than 25% for the past 5 years Have always met the EBIT target of 20% while managing Metadata Operations with a 16% increase in overall transaction-based businesses in the last 5 years Lead migration of processes from different geographies to India resulting in 24 FTEs addition to the department Monitoring team performance to ensure efficiency in operations and met the individual & organizational goals

Chennai

Managed & led large teams of 280 members with 4 FLM’s for running successful operations and have always ensured 100% billing for all FTE teams and optimum usage of resources for transactions based on the budgetResponsible for Information Security and implementation and adherence to HIPAA related policies and have ensured tolerance towards breach of policy Weekly / Bi-Weekly / Monthly Service review calls with the states side team to review current and way forward business discussions20% Improvement in the Capacity Utilization helped me to reduce unit-based headcount by 20%Ensured 100% adherence to all client SLAs and internal metricsTell Dell Score for self was at 96%, which is the first-time best score for any manager within the cluster

Chennai, Tamil Nadu

Headed a 120+ member team including 8 Team Leader’s & QA’s, LT’s for operational, contractual, and financial deliverables of the processes Managed Sanctions Check (Anti-Money Laundering) and Funds Management teams for Barclays Have always met and exceeded business objectives by ensuring consistent achievement of all financial and operational KPIs The team screened c360 million International cross border payments and have met 99% of the SLA during my tenure. Formed a Risk & Control Assurance and Quality Assurance team helped to reduce Risk Events by c50% Successful deployment of LEAN, COPC (Transaction monitoring) and Active Ops Management helped to improve team productivity by c15% Training and implementation of Competency-Based Interviewing skills helped to reduce training attrition by 40% Awarded the Best Team Leader and Team Manager for consistently meeting SLAs and for adding 40 headcounts for the department

Chennai, Tamil Nadu, India

Efficiently trained and completed Green-Belt Certification in Six Sigma for "Reducing Process Management Time in Allocation and Production” aimed at a 20% increase in efficiency and eliminated 2 FTEs work through automation Accredited with: “Most Valuable Kaizen” for the 3rd Quarter of 2005 Performance Excellence Awards for the 4 months August, September, October, and December 2005 A proactive and effective communicator with strong interpersonal skills Trained in Instructional Designing and served as Knowledge Management Consultant for all transitions in an effective manner Virtual Classroom and SME Online: Reduced training hours by 40%, and improved learning curve

Commerce Domain, Business/Commerce, General

Commerce group with Business Mathematics

Education record