Premalatha Siddaiah Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

☛Prepare project proposals, project initiation and executive summary. Documented the business requirements and defined business rules. Review and suggest changes to BRD and other business process documents.☛Write User Stories in JIRA and define Acceptance Criteria’s.☛Coordinate functional, regression, user acceptance, integration and performance testing.☛For BAU changes, worked closely with the Product Owner in prioritising the product backlog to generate the value for the business. ☛Business user demonstration of the solution in the test lab and manage their feedback.☛Been following agile methodology and have in-depth knowledge of the Scrum process.☛Involvement with the change team and situation managers on managing priority incidents.☛Conduct workshops and business user training and prepared end user documents. ☛Problem management of recurring issues and driving the root cause analysis and solution through sprint backlog.☛Change Management responsibilities, liaising with all divisions to ensure all system upgrades are authorized before change deployment into production. Involvement in the Impact/Risk analysis of the changes going to production.Key Projects & Accomplishments☛Migration of multiple banner stores to new loyalty system - Responsible for impact analysis, requirement gathering and documentation, create user stories, drive the sprint planning and grooming and supporting testing. Performed thorough study of the existing business processes and system functionality.☛Disaster recovery of loyalty management system – Have successfully executed planned DR and submitted a proven process☛Data mapping between the application and online systems. Worked on various API uplifting projects.☛Lead the legacy point of sale application. Worked with finance head on the sales reconciliation disputes.☛Synchronization of customer data between loyalty systems and master system.

Stevenage, United Kingdom

Responsibilities included production monitoring, problem resolution, systems analysis, testing and post implementation support of Retalix Frontoffice, ProgreSS (Point of Sale), Fuel and Self-Checkout Applications for client Morrisons. Onsite support for software upgrades.☛ Handled Real Time & continuous follow-up with global support teams for critical & high priority incident resolution,regular follow-up with support teams for resolution of incidents.☛ Implemented formal incident, major incident, event, problem, request fulfillment, reporting, service level, service introduction and change management processes based on ITIL best practices.☛ Influenced and negotiated with Morrison’s project and business team, Toshiba Tec for problem management and defect fixes.Key Projects & Accomplishments:☛ Recognized by the store manager for quick resolution of high priority incidents during my onsite support☛ Recognized by Fujitsu helpdesk head for mentoring and guiding on functional knowledge.☛ Defect management – Identified defects, prioritized and liaise with the developers on the fix. Had direct interactions with the store users and managers to understand the impact of the defects. Was present in store to capture customers experience on the functionality to understand the impact.

Bengaluru Area, India

Oversaw the strategic side of end-end Service Delivery Operations and major incident management across StoreLine, ProgreSS (Point of Sale) and Pocket Office applications of TESCO Japan, China, Turkey, Thailand and USA.☛ Managed the service desk team and drove a customer focused ethos through all operational processes and working practices in support of strategic store central systems.☛ Undertook custom application development using various languages & tools to support and enhance existing point of sale applications systems for various Retail Clients. ☛ Responsible for coordinating and controlling ITIL-based process, policies, and procedures for efficient and prompt handling of all IT service transitions to ensure the process goals and objectives of minimizing the impact of change to the business.Key Projects & Accomplishments:☛ Storeline Upgrades – Successfully supported upgrades for multiple countries. Incidents resolutions. ☛ Acknowledged with The Quarterly Team Excellence Award and Value Award by TESCO for having met the Service Level Agreement (SLA).☛ Value award by Brian, IT Manager, TESCO, Turkey for successful implementation of StoreLine Version 33.

Tokyo, Japan

Worked with customers during implementation and in production of Tesco Retail Server based applications. Troubleshoot and research customer issue ranging from development type SDK questions to performance tuning or failure analysis.☛ Reproduced customer cases for detailed troubleshooting and analysis including writing or modifying code or simulating node failure situations.☛ Tested and supported the 24hrs store operations in coordination with the business and implementation/support.☛ Trained and built knowledge management, and capability development for Infosys helpdesk.Key Projects & Accomplishments:☛ Successfully led the First Group Country transition of the Japan Level 2 Support to HSC. ☛ Performed end-to-end testing of Price Cut Promotions in coordination with the central merchandising team.☛ Assisted the In-Country selection of the team for Infosys helpdesk formation.☛ Received appreciation from Henry Kang, Group IT Manager, Operating Model Deployment, TESCO, Japan for indolent in testing, supporting and deploying StoreLine.☛ Appreciated with value award from HSC IT head for the successful transition of level2 support to HSC, the first project of this kind to go live.

Bangaon Area, India

Gained exposure in end-to-end development of software products from requirement analysis to system study, designing, coding, testing and debugging. ☛ Responsible for understanding the existing code, documentation of technical specifications and coding and testing of new requirements. ☛ Successfully handled the task of developing/managing/ supporting different Application Modules as per client requirement.☛ Provided assistance through mails and phone to client application users for any queries related to incident ticket logged in real time.Key Projects & Accomplishments:☛ Delivered effective support for Desktop application, in-store and point of sale applications to TESCO-Kipa, Turkey.

Izmir, Turkey

- Involved in the testing and deploying patches for warehouse functionality.- Involved in the testing of Retalix Store Line 33 version.- Building/Maintaing the UAT environment for retail testing.- End to End testing of coupons and stock transactions.

Bengaluru Area, India

- Involved in end to end testing of Functional and Technical requirements.- Delivered effective support for in-store and point of sale applications to TESCO-Kipa, Turkey.- Involvement with the Stores helpdesk for Incident Management.- Responsible for testing the fixes provided by Retalix Israel and deploying the fixes in the production.- Responsible for Retalix code deploy and Retalix data deploy. - Provide/review the scripts in SQL 2005 for data fix.

Bachelor Of Engineering (B.E.), Electronics & Communications, First Class With Distinction

12Th Standard (Cbse)

High School