Premsagar P C Email & Phone Number

Bengaluru, Ka, In

Bangalore Urban, Karnataka, India

Bengaluru, Karnataka, India

➤ Managed APAC Region: Oversaw 500+ client accounts across multiple industries and locations.➤ Client Onboarding: Led onboarding processes, providing training and support for smooth transitions.➤ Tailored Strategies: Developed client management strategies considering cultural nuances and industry challenges.➤ Onboarding Journeys: Designed onboarding and adoption journeys, including flow diagrams, email content, and playbooks.➤ Cross-Functional Collaboration: Worked with sales, product, support, and marketing teams to align on client objectives, driving growth.➤ Data Analysis & Insights: Analyzed customer data, created reports and dashboards, and presented actionable insights.➤ User Analytics: Used Pendo to gather and analyze user data, deriving insights on behavior, feature adoption, and engagement.➤ Revenue Growth: Identified cross-selling and upselling opportunities, increasing client value.➤ KPI Management: Maintained a 98% renewal rate while managing KPIs like NPS, CSAT, retention, health score, product usage, and upsell/cross-sell rates.➤ Performance Analysis: Prepared campaign performance documentation; analyzed CSAT and NPS trends for improvement.➤ Churn Reduction: Implemented initiatives by analyzing churn data to identify patterns, enabling targeted retention efforts.➤ Issue Resolution: Resolved escalated account issues with Sales, Support, and other departments.➤ Product Knowledge: Expertise in ExtremeCloud IQ, CoPilot, ZTNA, cloud computing, and networking.➤ CSM Tools Proficiency: Proficient in Totango, Salesforce, Pendo, and Tableau.➤ Process Automation: Collaborated with operations to automate processes, streamlining and increasing efficiency

India

At Greenvironment, I managed Real-Time IoT based solutions for environmental management, successfully handling 10+ projects including major Central & State Govt Projects. My responsibilities included:➤Conducting feasibility studies, preparing proposals, project plans, budgets, schedules, monitoring, reviewing, and tracking progress against the plan➤Conducting weekly progress meetings and maintaining project progress updates, managing communication with the client side & management➤Ensuring projects were completed on time within the budget and overseeing the project➤Coordinating & managing serverless architecture solutions for ingesting, processing, analyzing & storing IoT sensor data from multiple client locations using AWS services like API Gateway, Lambda, SQS, EC2, Aurora & DynamoDB➤Developing automated standardized reports for use in performance improvement and quality activities➤Optimizing data collection procedures to generate daily, weekly, monthly, quarterly & yearly reports➤Recording all the issues and solutions provided to make it available to the entire operation team to rectify the issue in very little time if the same issue persists again in the future➤Possessing very good knowledge and experience in business development skills and customer handling, building relationships, and customer success

Bangalore Urban, Karnataka, India

➤ Developed Standard Operating Procedures and escalation matrix, conducted regular refresher training for clients on IOT solutions➤ Managed Projects & Operation teams, conducted weekly meetings to track ticket status➤ Managed cloud-based storage of IOT sensor data, with expertise in Amazon AWS cloud➤ Ensured smooth inventory management and timely invoicing/payment follow-up using ZOHO➤ Demonstrated strong people management skills and creative problem-solving abilities.

Bengaluru, Karnataka, India

I started Creative works focusing on providing a customized & unique welcome kits, Tshirts to corporate sector with greater quality helping corporates Promoting Employee Engagement, Fosters Company Culture and Makes them Feel Welcome!➤ Managing sales, customer handling, Inventory and smooth cash flow➤ Provided high level hygiene no contact customized welcome kits to 5+ corporate companies➤ Maintaining positive relationship with vendors and clients➤ Ensuring on time delivery with high quality

Dubai, United Arab Emirates

I worked at Quant service, number one partner in supporting the customer journey toward Smart Maintenance. Smart Maintenance is achieved by a systematic maintenance approach with integrated digital tools to drive sustainability, plant performance, cost optimization, and safety. ➤ Responsible for Inventory management➤ Hands on experience on data analyze and visualize using SQL and MS Excel➤ Responsible for creating Inventory budget for the upcoming financial year by analysing the previous year Inventory history➤ Developed "Smart Inventory", "PPE tracking" and "Smart condition monitoring" mobile app using Microsoft Powerapps to use it within the organisation for quick access to inventory data anytime from anywhere➤ Prepare preventive maintenance plans that are aligned with the organization’s maintenance goals➤ Responsible for tracking employees attendance and overtime and Estimate costs of labor and parts for industrial equipment➤ Create procedural manuals that explain how to do certain tasks➤ Maintain records and files essential to maintenance management➤ Hands on experience on condition monitoring of pump and blowers by manually performing the Vibration, lubrication and temperature analysis using Fluke meters

Abu Dhabi, United Arab Emirates

➤ Responsible for managing 9 million AED worth Inventory➤ Responsible to track and maintain inventory based on min max set for each item➤ Responsible for creating purchase request for an item to maintain the stock level➤ Responsible for getting best quote considering quality, cost and lead time➤ Very good skill and experience on negotiation with vendor➤ Responsible for suggesting and getting best quote approved by Reliability and Maintenance manager and to raise a PO accordingly.➤ Maintaining Inventory report upto date and auditing inventory periodically to ensure there are no discrepancies➤ Reporting inventory statistics to management and suggesting improvements to inventory control➤ Hands on experience on data analyze and visualize using SQL and MS Excel➤ Very good knowledge and experience on 5S and Safety➤ Hands on experience on using ERP tools like Oracle and CMMS

Bangalore Urban, Karnataka, India

➤ Worked as Manual Software Tester for an year➤ Hands on experience on testing one of the biggest project - Dubizzle mobile app which is number one classified app in UAE to buy, sell and find anything online.➤ Responsible to create test cases by keeping the end users in mind and perform various test like: Functional, stress, integration, etc and report the bug through Jira tool.➤ Preparing test summary reports and communicating with test manager➤ Conducting review meetings➤ Think outside the box to come up with new ideas and testing solutions

Bangalore Urban, Karnataka, India

➤ Attending seminars/workshops on Safety and 5S➤ Implementing and ensuring safety and 5s in the workplace and on shop floor➤ Encourage and advocate for safer work equipment, materials and supplies➤ Uses and maintain PPE defined by EHS➤ Track the number of incidents and produce reports