Responsible for overseeing the comprehensive IT operations and infrastructure management of all cinemas in the Northern region of India.1. Leading incident response, post-incident analyses and security testing across platforms.2. Keeping updated on security trends and protocols, conducting system audits and collaborating across departments.3. Negotiating with vendors for secure products/services, reviewing procedures for information lifecycle security.4. Escalation point for IT issues, analyzing performance reports and IT software/hardware troubleshooting.5. Server builds, network maintenance/upgrades, system setup/updates and backup monitoring.6. Handling complaints resolution, assets tracking, Outlook/Thunderbird mail client setup, VPN, SQL and .NET.7. Managing Microsoft Outlook, printer/network issues, antivirus server monitoring and password resets.8. Supporting local servers (CCTV, ADC, Mail Server, DNS, Firewall) and user/DB backup management.9. Coordinating with ISPs, hardware vendors and desktop support teams.10. Technical support for mail clients like MS-Office, Thunderbird, etc.11. Managed 60+ cinema properties, end-to-end project management, IT budgeting, procurement and initiatives.12. Proficient in Windows Server management, audits, policy management, compliance and asset inventory.13. Provided LAN/WAN network management, software licensing compliance, backups and technical team training.14. Managed IT supplies, regional help desk support, crisis management and user feedback gathering.