28 years of successful career in Information Technology with expertise in IT infrastructure support/management and Project Management. Effective Team Leadership and Resource Management skills. Consultant had diverse responsibilities as Project Manager, Pre-sales, Technical Lead, Team Lead, and Technical Specialist for different Integrated Service Management (ISM) projects. Capturing and meeting Business requirements with a focus on achieving highest quality standards and customer satisfaction. Leading & motivating team for accurate & timely deliveries as per business requirements. Keeping cost under control & minimizing expenditure. Identifying risk areas; recommending & implementing new strategies, processes & procedures to streamline business and affect growth. Proficient in Handling the Project Control activities like Milestone tracking and Interdependencies tracking, involved in Preparation of Project Scope Definition, Project Proposals, Resource planning, Scheduling, Cost estimating and thereafter preparing the schedule and cost baseline for the project. Managed heterogeneous technology platforms; with an emphasis on availability, performance. Defined Quality processes as per the organization standards