•Take end-to-end responsibility of ensuring seamless operations at Mother hub.•Will set and clarify requirements and expectations for Managers in their zones, measuresperformance, provides feedback, and holds managers accountable for their performance and theperformance of their teams.•Leverages the Managers by sourcing and nurturing ideas for improvements and driveimplementation of the same. Should be able to think strategically; think short and long termobjectives.•Works closely with Central Team, Planning, HR and Finance to ensure manpower requirementsare met. Perform RCA’s (Root Cause Analysis) and identify potential opportunities for improvingsupply chain operations.•Support Design team in pilot & rollout of new projects around performance improvement.•Should have string design and lean thinking, EHS (Environment , Health and Safety) Compliance.•Liaise with respective zonal operations team on smooth rollout of new initiatives towardsquality improvement.•Coordinate with various stakeholders & support functions and identify/implement actionstowards achievement of cost, speed and reliability targets.•Design & Execute variable delivery models at the Zone level (Non-Partner & LMA)•Accountable and drive delivery cost (VCPS)•Prepare annual/monthly operating plans for clusters & zone by partnering with the stakeholders•Capacity and Availability Planning MOM•100% availability of last-mile talent•Closely partner with the National Supply Head and Zonal Managers to ensure the planning & delivery of the right model mix• End-to-end peak hiring program management for the zone/cluster (Planning & Execution)•Identify, scale and strengthen the right influencers locally and onboard as per the business requirements•Optimize talent cost/speed of hiring•Build a strategy for deficit closure (Branding / Marketing activities)

• Managed delivery centre operations in (North India)• Provide clear and motivating leadership to employees assigned for supervision: KAMs, Coach the team towards maximum performance• Strong focus on direct customer contact and field work• Provide strategic input to annual and long-range BU/company business plans• Develop and expand the relationships with important key opinion leaders as well as other key stakeholders• Ensure that all employees under supervision (the Commercial Delivery Centre team) adhere to their targets, objectives, duties as well as Shire Vision and Values• Ensured compliance with delivery centre operating procedures like CSAT, NPS, DEL%, RTO%, TAT, Customer Experience.• Coordinate and support internal functions in initiating and optimizing business opportunities at a regional and national level• Approved new hires and trained new employees• Fully Accountable for Delivery time, RTO, Returns & drive strategic decisions to control.• Prediction of critical delivery challenges during festival seasons or any peak period demand & take preventive actions.

Worked with ‘Rivigo Services Pvt Ltd, as Assistant Manager and looking after business operation DEPS of all India.• Strategic Planning: Conceptualizing & implementing plans / strategies to facilitate smooth• Operations. Planning, scoping, estimating, tracking & implementing plans within preset budgets• Ensure every one work as per their KRA and complete their job as per assigned time frame.• Building a team to ensure the performance matrix are achieved.• Regular interaction with the team members and boosting them for quality work.• Ensure all complaints, related with DEPS gets closed with in time frame.• Arranging training program for team members on quality.• Reviewing current process and suggesting and implementing new ideas to improve the current process.• Coordinate with all India processing Center team and franchise owners for the DEPS (Damage, Excess, Shortage, Pilferage) shipments.• Coordinate for faster resolution of DEPS shipments complaints• Working on escalation matrix for better performance.• Follow -up with Team for all LOST and untraceable shipments.• Coordination with all processing center & Pit stop team for providing claim letter to close LOST shipments.• Compliance of Credit Note/COF process to ensure the on-time settlement.• Follow-up on high aging shipments and customer complaint.• Overall Responsibility of DEPS Operations.

• Efficient in maintaining relationship with the internal employees as well as external service partners for the benefit of the organization• Core knowledge of Logistics support in e-commerce, capability of preparing Standard Operating Procedure (SOP’s)• Efficient in set new processes and service management portfolios• An analytical mind with the ability to think clearly and logically• Ability to work accurately and pay attention to details• Acquired practical knowledge through various training and academic projects

Monitors performance metrics (KPIs) to understand service and efficiency trends across 3PL for both forward and complaints deliveries. Leads initiatives & execution of strategic plan for product delivery with the intent of customer satisfaction. Fully Accountable for Delivery time, RTO, Returns & drive strategic decisions to control. Prediction of critical delivery challenges during festival seasons or any peak period demand & take preventive actions. Interfaces with operations function & channel partners to minimize Returns. Advance planning and clearance for all the permits required for the smooth transportation of the products.

Key Responsibilities: - • Working as COMMERCIAL EXECUTIVE in Godrej & Boyce Mfg. Co. Ltd. (Manufacturing Goods) under the Brand Name Godrej from Mar 2011 to 09 Sep 2014.• Customer Support as well as Sales support, I focus on identifying and providing solutions to Dealers as well as customers. To Communicate, Facilitate, Guide, Solve Problem and Gain customer trust is a part of my work profile.• Monitor Customers Outstanding, Debtors Ageing, Credit/Debit Notes, Monthly Billing Audit, Dealer Deposit, Dealers & Insurance Claims etc.• Handle system problems related to BAAN-(Sales).• Daily Coordination with Marketing & Manufacturing Plant for timely issue of SO / STO in BAAN & Dispatch of Materials from Manufacturing Plant.• Monitor Stock in Transit & coordinate with transporters for timely Transhipment & Delivery of Materials.• Look After Stock Reconciliation & Stock Ageing for Depots & Manufacturing Plant.• Assist in Review & Finalization of Marketing Monthly Sales & Collection Plan vs Actual & Target Setting.• Look after Sales Tax affairs (F Form, C Form, EMD, BG, Returns etc.) for Company’s Head Office.• Preparing Several MIS for Directors like KPI (Key Performance Indicators), Working Capital Report, Executive Summary, Daily Production Dispatch & Stock report from BAAN.• Reconciliation of Customers and Dealers account on Monthly Basis.

• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.• Processed payments for credit and debit cards and returned proper change for cash transactions.