* Manage Global Data Center Infrastructure Management Disaster Recovery projects from Planning through Implementation utilizing PMO Portfolio/Program planning best practices.* Projects are Corporate Infrastructure/Improvement, Application/Infrastructure Upgrades, Facilities IT, Infrastructure and ITIL Service Management.* Provide Integration Planning/Management, Conflict Management/Resolution, Executive/Team communication, Budget Management, Testing/Quality Assurance and Program Delivery

* Manage enterprise wide Data Center Infrastructure Management projects from Planning through Implementation utilizing PMO Portfolio/Program planning best practices.* Projects are Corporate Infrastructure/Improvement, Power Reporting enterprise wide, Facilities IT and Infrastructure DCIM/EPMS/BMS as well as ITIL Service Management.* Provide Integration Planning/Management, Conflict Management/Resolution, Executive/Team communication, Budget Management, Testing/Quality Assurance and Program Delivery

* Manage Data Center Infrastructure & Application Migration projects, Disaster recovery testing from Planning through Implementation. * Applications are Enterprise Resource Planning (ERP) for Manufacturing & Distribution of beverage products. Project Management of $5 million+ budgets.* Provide Conflict Management & Resolution, Executive communication, Team communication, Testing / Quality Assurance, Data Center Hardware & Network Migration (iSeries, Mainframe, Unix, Windows)

* Managed 4 Phase Cisco Unified Communications (UC) project for 5,000+ (Tax/HRPR/Health/Benefits BU’s) Call Center and Administrative users in 10+ national/international sites. * Collaborated with Business & IT stakeholders to deliver, Requirements, Planning, Design, Build & Execution for UC VoIP phones/systems, apps (Contact Center Enterprise, Personal Communicator, Presence, Unity VM) integration to MS Dynamics CRM and Verint WFM systems.

• Delivered Process Improvement program supporting USDA FS Data Center Application and Infrastructure Migration for Application Hosting, Engineering, Capacity and Architecture programs utilizing Business Process Management and Project Management best practices.• Managed Logistics and Asset Recovery for PC Replacement program, supporting technical teams across 500 locations replacing 37,000 PCs within the USDA FS Network. • Managed Facility Move Infrastructure program supporting USDA FS Network and Voice integration customers.

• Lead end to end program delivery, communicating status, issues and risk to PMO and Sr management, moving the program from red to green status.• Delivered engineering roadmap and delivery for multiple release Siebel CRM /w CTI integration, Fulfillment and Admin web portals concurrently for CDC-INFO Public Health program. • Managed medium matrix team of Architects, Developers, Requirements/Test Engineers and Production Support via Agile methodology to deliver custom CRM web application and Admin portal integration for multiple release projects.

• Delivered several concurrent infrastructure and application releases (CPEMS Rel 1.0, 1.1, 1.2, 2.0 and 2.1 ) via RUP SDLC, Clarity and MSproject. • Utilized Iterative SDLC to deliver NetVPN 1.0, 1.1, 1.2 for Broadband SLA’s for state agencies. • Provided SDLC to implement VoiceCallback/IVR solution for Broadband Billing team• Delivery Management Office (DMO), developed Sarbanes-Oxley compliance training and project management best practices for Broadband Delivery Services Prime Integrator team.

• Utilized SDLC RAD methodology to deliver aggressive deployment schedule for Cox.com Production Support Web site, supporting 4 million customers via SupportSoft. • Utilized SDLC RAD to deliver the Broadband facilities network migration from Excite@Home to Cox broadband Cisco facilities. • Collaborated with IT management to strategize/develop the Customer Care IT Application Development team. Also collaborated with Corporate Advisory Board to discuss new product and service strategy. • Managed and delivered off-shore Panama Call Center installation. Provided application and network support for all back-end systems, status report to IT and Customer Care senior management.

• Collaborated with Accenture to implement Oracle Service for Comms Enterprise CRM solution. • Managed medium matrix team of 20 to successfully deliver on BellSouth.Net DSL technical support web portal. • Partnered with PMSI to create PMO that developed Project Manager, Business Analyst and Process Engineers.• Negotiated contract for multi-year application, network and server hosting support to IBM Global Consulting.

• Managed matrix team of 15, utilizing SDLC with RAD methodology to successfully deliver Siebel Service Enterprise CRM with CTI telephony integration at 2 National Customer Service Centers

• Delivered Call Center solutions (Via medium size matrix teams) for internal/external telemarketing agencies, increasing overall sales and service production by 27%. (Predictive Dial and CRM)• Decreased Data Center hardware/system maintenance cost by 40% ($1.6 million) negotiating contracts with Vendor Management in support of Windows NT, VMS and UNIX system architecture. Provided 3 successful Data Center moves with minimal downtime. Provided annual disaster recovery tests for 3 operating systems at remote locations. • Managed requirements analysis, development, testing and deployment efforts for large matrix data/voice and network teams, Lucent, Davox and Versatility CRM/Oracle Front Office. Responsible for design, delivery, change management and support of client server architecture. Provided 99.9+ application and system availability.• Planned and developed Data Center Operations budget ($4.5 million annual) allocated to systems support, daily operations, personnel, helpdesk, training, disaster recovery, recommendation/acquisition of hardware and software.