Prentice Walker Email & Phone Number

Boston, Massachusetts, US

* Manage Global Data Center Infrastructure Management Disaster Recovery projects from Planning through Implementation utilizing PMO Portfolio/Program planning best practices.* Projects are Corporate Infrastructure/Improvement, Application/Infrastructure Upgrades, Facilities IT, Infrastructure and ITIL Service Management.* Provide Integration.

Overland Park, Kansas, US

* Manage enterprise wide Data Center Infrastructure Management projects from Planning through Implementation utilizing PMO Portfolio/Program planning best practices.* Projects are Corporate Infrastructure/Improvement, Power Reporting enterprise wide, Facilities IT and Infrastructure DCIM/EPMS/BMS as well as ITIL Service Management.* Provide Integration.

Atlanta, Georgia, US

Atlanta, GA, US

* Manage Data Center Infrastructure & Application Migration projects, Disaster recovery testing from Planning through Implementation. * Applications are Enterprise Resource Planning (ERP) for Manufacturing & Distribution of beverage products. Project Management of $5 million+ budgets.* Provide Conflict Management & Resolution, Executive communication, Team.

Minneapolis, MN, US

* Managed 4 Phase Cisco Unified Communications (UC) project for 5,000+ (Tax/HRPR/Health/Benefits BU’s) Call Center and Administrative users in 10+ national/international sites. * Collaborated with Business & IT stakeholders to deliver, Requirements, Planning, Design, Build & Execution for UC VoIP phones/systems, apps (Contact Center Enterprise, Personal.

Washington, DC, US

• Delivered Process Improvement program supporting USDA FS Data Center Application and Infrastructure Migration for Application Hosting, Engineering, Capacity and Architecture programs utilizing Business Process.
• Managed Logistics and Asset Recovery for PC Replacement program, supporting technical teams across 500 locations replacing 37,000 PCs within the USDA FS Network.
• Managed Facility Move Infrastructure program supporting USDA FS Network and Voice integration customers.

Arlington, VA, US

• Lead end to end program delivery, communicating status, issues and risk to PMO and Sr management, moving the program from red to green status.
• Delivered engineering roadmap and delivery for multiple release Siebel CRM /w CTI integration, Fulfillment and Admin web portals concurrently for CDC-INFO Public Health program.
• Managed medium matrix team of Architects, Developers, Requirements/Test Engineers and Production Support via Agile methodology to deliver custom CRM web application and Admin portal integration for multiple release.

Atlanta, GA, US

• Delivered several concurrent infrastructure and application releases (CPEMS Rel 1.0, 1.1, 1.2, 2.0 and 2.1 ) via RUP SDLC, Clarity and MSproject.
• Utilized Iterative SDLC to deliver NetVPN 1.0, 1.1, 1.2 for Broadband SLA’s for state agencies.
• Provided SDLC to implement VoiceCallback/IVR solution for Broadband Billing team
• Delivery Management Office (DMO), developed Sarbanes-Oxley compliance training and project management best practices for Broadband Delivery Services Prime Integrator team.

Atlanta, GA, US

• Utilized SDLC RAD methodology to deliver aggressive deployment schedule for Cox.com Production Support Web site, supporting 4 million customers via SupportSoft.
• Utilized SDLC RAD to deliver the Broadband facilities network migration from Excite@Home to Cox broadband Cisco facilities.
• Collaborated with IT management to strategize/develop the Customer Care IT Application Development team. Also collaborated with Corporate Advisory Board to discuss new product and service strategy.
• Managed and delivered off-shore Panama Call Center installation. Provided application and network support for all back-end systems, status report to IT and Customer Care senior management.

• Collaborated with Accenture to implement Oracle Service for Comms Enterprise CRM solution.
• Managed medium matrix team of 20 to successfully deliver on BellSouth.Net DSL technical support web portal.
• Partnered with PMSI to create PMO that developed Project Manager, Business Analyst and Process Engineers.
• Negotiated contract for multi-year application, network and server hosting support to IBM Global Consulting.

Bucharest-2, RO

• Managed matrix team of 15, utilizing SDLC with RAD methodology to successfully deliver Siebel Service Enterprise CRM with CTI telephony integration at 2 National Customer Service Centers

Dallas, TX, US

• Delivered Call Center solutions (Via medium size matrix teams) for internal/external telemarketing agencies, increasing overall sales and service production by 27%. (Predictive Dial and CRM)
• Decreased Data Center hardware/system maintenance cost by 40% ($1.6 million) negotiating contracts with Vendor Management in support of Windows NT, VMS and UNIX system architecture. Provided 3 successful Data Center.
• Managed requirements analysis, development, testing and deployment efforts for large matrix data/voice and network teams, Lucent, Davox and Versatility CRM/Oracle Front Office. Responsible for design, delivery, change.
• Planned and developed Data Center Operations budget ($4.5 million annual) allocated to systems support, daily operations, personnel, helpdesk, training, disaster recovery, recommendation/acquisition of hardware and.

Bs, Electro-Mechanical Technology Engineering

Education record