I am an experienced risk manager, investigations and complaints management specialist with a passion for delivering great outcomes for both the customer and the business. I possess sound knowledge of risk management and compliance gained through various roles with one of the big 4 banks and the Fintech space.I also possess sound knowledge and understanding of financial sector regulation, particularly in the equities markets, retail financial advice and superannuation. My holistic, enterprise-wide view of risk management and compliance enables me to focus on key metrics that drive efficiency and effectiveness while delivering quality outcomes to both the business and customers. Key skills and attributes include:• Great customer service, incident and complaint management skills• Excellent verbal and report writing skills • Proven ability to operate effectively with a high level of autonomy• Great team work and leadership capability• Proven critical thinking, problem solving, conflict resolution and stakeholder management skills• Detail oriented and accuracy whilst working to meet set targets• Proven ability to exercise judgement in making sound decisions on complex issues • Proven ability to easily adapt to new systems/technology• Proven audit, investigation and analytical skills