Information Technology Support Engineer
India
• Provided technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues promptly.• Installed, configured, and maintained desktops, laptops, printers, and other IT equipment to ensure optimal performance and reliability.• Assisted in the setup and configuration of network devices, including routers, switches, and access points, to support business operations.• Managed user accounts and permissions, including Active Directory user administration and password resets.• Responded to help desk tickets and service requests in a timely manner, prioritizing tasks based on urgency and impact on business operations.• Conducted system upgrades and software installations, ensuring compatibility and compliance with organizational standards.• Provided training and guidance to end-users on the use of IT systems, applications, and best practices for security and productivity.• Documented technical procedures, troubleshooting steps, and solutions for knowledge sharing and training purposes.