Prerana Mokal Email & Phone Number

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Mumbai Metropolitan Region

Job Profile:- Handled day to day enquiries of various customers in manner of sales, technical queries and payment/collection related queries. Handled post sales services by creating service packages in DCM (Data Center Management) portal and assigning packages to the support (tech) team, getting services done within the TAT by coordinating with them. Once services are delivered to clients, getting Invoices done with the help of billing team on speculated time, sending invoices to the respective clients.  Follow ups on email and over phone calls for collection of payments from clients for services provided. Co-ordination with billing team to streamline posting payments received from various clients. Co-ordination with technical team to close service request tickets for quick resolution of client queries. Co-ordination with product team for price negotiation to provide best possible price to the clients. Quick resolution of client queries over email and phones for best client servicing. Cross functional co-ordination with different process owners for streamline of day to day work.

Mumbai Metropolitan Region

Job Profile:- Domain and Hosting registration for new and old clients. Domain and Hosting renewals. Convincing clients for upgradation of Hosting services. Convincing clients for multiple year renewal and registration of Domain and Hosting. New sales of bizmail i.e. businessemail for new and existing clients. Dealing with small scale tally partners for tally on cloud. Preparing record for prospect clients and following up with them.

Mumbai Metropolitan Region

Job Profile:- Domain and Hosting registration for new and old clients. Convincing clients for upgradation of Hosting services. Convincing clients for multiple year renewal and registration of Domain and Hosting. New sales of server space - Cloud server and dedicated server. Convincing clients to upgrade from shared server to cloud server or dedicated server. Attend new and existing clients for new sales, service renewal and basic technical queries. Preparing data for daily sales, daily profit and monthly sales and profit. Preparing record for prospect clients and following up with them on daily basis.

Mumbai Metropolitan Region

Job Profile:- To ensure quality of business and operational efficiency through proper process adherence. Promote and maintain positive relations with all customers. Consistently cross-sells and Up-sells products at every opportunity. Maintain all data and records related to daily transactions. To handle day to day business transactions, customer queries and provide effective resolution. Ensure quality of business through proper process adherence. Increase the Branch business through business development activities, consistently cross-sells and up-sells. Promotes multiple products and services.

Mumbai Metropolitan Region

Job Profile:- Monitoring the calls of Airtel Process (ROM Circle). Handling the team of 50 associates. Maintaining the Quality bench mark which is 90%. Maintaining daily monthly and quarterly reports. Conducting the daily briefings & other activities for improving the better quality. Training & Developing the associate’s team.

Mumbai Metropolitan Region

Job Profile:- Handling outbound calls for Airtel retention process. Retaining the customers to continue with the services of Airtel. Maintaining the good relationship with customers.