A versatile operation professional with a career spanning 4 years as a trainer and quality check in the GIS Mapping, content writing and annotation process. Played role in different operations, achieving client expectation and quality. ● Resolved number of queries regarding basic linguistics. Clarified queries related to new SOPs shared by the client frequently. Shared observations related to new projects with the client. ● Conducted the NPT/Cross Training/Refresher along with tool demo on new projects and updates shared by the client to the associates so that they can work on the tasks related to image, audio and video. ● Worked on audits to ensure that quality is achieved by the team as per the client requirement.

Specialised in handling the issues faced by the clients that included unprecedented situations requiring a skillset to be spontaneous, dynamic & problem-solving to serve them at best; maintaining the brand name. ● Served the first busy season handling numerous number of cases during the year-end. ● After serving busy season, got promoted as a seasonal Classroom Trainer as a result of consistent quality appraisals that gained their reliance to be able to perform the role. ● Undertook personal development trainings that focused on brushing up communication skills & professional behaviour that contributed towards maintaining a good rapport. ● Even though being a temporary role, I had managed to train 7 batches in a short span of time.

Specialised in resolving any sort of disputes faced by the clients. Practised different cases to obtain an overview of the situation which helped gaining data that eventually lead to analysis & got closed down only when provided with a conclusion of the case. At times, also amplified working hours to assist other team members in sharing the overall workload & lended a helping hand wherever required.