Customer Support Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Prerna Pandey Email & Phone Number
Customer Support Manager @Leegality
at
Leegality
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Support Manager @Leegality
Location
Bareilly, Uttar Pradesh, India
Company size
Who is Prerna Pandey? Overview
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Quick answer
Prerna Pandey is listed as Customer Support Manager @Leegality at Leegality, a with 25 employees, based in Bareilly, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Prerna Pandey.
Prerna Pandey previously worked as Customer Support Manager at Leegality and Senior Product Consultant at Superset. Prerna Pandey holds Bachelor Of Engineering (B.E.), Information Science And Engineering., 70.8% (Aggregate) from Visvesvaraya Technological University.
Company email context
Email format at Leegality
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Leegality
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Profile bio
About Prerna Pandey
Having spent over 7 years as a dedicated member of the support team at Superset (a leading B2Bsoftware automation company specializing in fresher recruitment in India), with the last 3.5 yearsserving as the Support Team Lead, I am eager to contribute my expertise, leadership, and technicalskills to the continued success of your organization.Throughout my tenure as Support Team Lead, I have led a team of 10 members, fostering acollaborative and high-performing environment that consistently exceeded expectations. I ampassionate about leveraging technology and optimizing workflows to enhance customer experienceand drive operational efficiency. During my time with my current employer, I had the privilege ofworking extensively with a range of products, including Zoho Desk, Zoho SalesIQ, Intercom, Exotel, andZoho Analytics.
Current workplace
Prerna Pandey's current company
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Leegality
4 roles
Prerna Pandey work experience
A career timeline built from the work history available for this profile.
Senior Product Consultant
1. Lead a team of 10 members to provide the best support to users. Resolved 5500000+ tickets under my leadership since 2019.2. Brought down the resolution time from 48 hours to 5 hours. Improved first response time from 22 hours to under 4 hours for tickets. 3. Took the initiative of opting for a better tool for customer chat support, hence, cutting support cost by upto 14 lakhs a year.4. Worked on building Help Center for our stakeholders (app.joinsuperset.com/support)5… Show more 1. Lead a team of 10 members to provide the best support to users. Resolved 5500000+ tickets under my leadership since 2019.2. Brought down the resolution time from 48 hours to 5 hours. Improved first response time from 22 hours to under 4 hours for tickets. 3. Took the initiative of opting for a better tool for customer chat support, hence, cutting support cost by upto 14 lakhs a year.4. Worked on building Help Center for our stakeholders (app.joinsuperset.com/support)5. Involved in all testing procedures and wrote test cases and scenarios for development team.6. Worked directly with stakeholders and customers to understand competitive landscape. Show less
Apr 2021 - Jul 2023
Product Support Specialist
Feb 2017 - Apr 2021
Jun 2016 - Feb 2017
Team & coworkers
Colleagues at Leegality
Other employees you can reach at leegality.com. View company contacts for 25 employees →
TT
Tabir Trh
Colleague at LeegalityGurgaon, Haryana, India
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NJ
Nomita Jain
Colleague at LeegalityAhmedabad, Gujarat, India
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VK
Vaman K.
Colleague at LeegalityMangaluru, Karnataka, India
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SB
Sachin Bhosle
Colleague at LeegalityBengaluru, Karnataka, India
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SH
Sanju Hosur
Colleague at LeegalityBengaluru, Karnataka, India
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AA
Akshat Agarwal
Colleague at LeegalityGurgaon, Haryana, India
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PN
Pranav Nair
Colleague at LeegalityBengaluru, Karnataka, India
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ST
Supriya Tirupati
Colleague at LeegalityMumbai, Maharashtra, India
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TR
Tabir Rh
Colleague at LeegalityGurugram, Haryana, India
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RS
Reeti Shah
Colleague at LeegalityNew Delhi, Delhi, India
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Tabir Trh
Colleague at LeegalityGurgaon, Haryana, India
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NJ
Nomita Jain
Colleague at LeegalityAhmedabad, Gujarat, India
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VK
Vaman K.
Colleague at LeegalityMangaluru, Karnataka, India
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SB
Sachin Bhosle
Colleague at LeegalityBengaluru, Karnataka, India
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SH
Sanju Hosur
Colleague at LeegalityBengaluru, Karnataka, India
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AA
Akshat Agarwal
Colleague at LeegalityGurgaon, Haryana, India
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PN
Pranav Nair
Colleague at LeegalityBengaluru, Karnataka, India
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ST
Supriya Tirupati
Colleague at LeegalityMumbai, Maharashtra, India
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TR
Tabir Rh
Colleague at LeegalityGurugram, Haryana, India
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RS
Reeti Shah
Colleague at LeegalityNew Delhi, Delhi, India
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1 education record
Prerna Pandey education
FAQ
Frequently asked questions about Prerna Pandey
Quick answers generated from the profile data available on this page.
What company does Prerna Pandey work for?
Prerna Pandey works for Leegality.
What is Prerna Pandey's role at Leegality?
Prerna Pandey is listed as Customer Support Manager @Leegality at Leegality.
Where is Prerna Pandey based?
Prerna Pandey is based in Bareilly, Uttar Pradesh, India while working with Leegality.
What companies has Prerna Pandey worked for?
Prerna Pandey has worked for Leegality, Superset, and Directi.
Who are Prerna Pandey's colleagues at Leegality?
Prerna Pandey's colleagues at Leegality include Tabir Trh, Nomita Jain, Vaman K., Sachin Bhosle, and Sanju Hosur.
How can I contact Prerna Pandey?
You can use AeroLeads to view verified contact signals for Prerna Pandey at Leegality, including work email, phone, and LinkedIn data when available.
What schools did Prerna Pandey attend?
Prerna Pandey holds Bachelor Of Engineering (B.E.), Information Science And Engineering., 70.8% (Aggregate) from Visvesvaraya Technological University.
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