Prerna Chugh Email & Phone Number

Surrey, British Columbia, Canada

Surrey, British Columbia, Canada

New Westminster, British Columbia, Canada

New Westminster, British Columbia, Canada

Gurgaon, Haryana, India

• Provided customer support by executing customer queries timely and efficiently raised by clients over “Salesforce” tool• Educated clients on how to use the company products effectively• Spearheaded the Response Task/Client Support team to manage all incoming client queries with respect to Capital IQ database, reduced query response time from 48 to 24 hours• Supported sales team by identifying customer needs• Initiated the root cause analysis in the ERA form analyzing the reason for the error pointed out by the client and coming with prevention measures. Reducing error rate by 15%

Gurgaon, India

• Interacted with advisors and sponsors, including I-Banks, legal advisors, etc. for primary information disclosures• Trained and mentored junior researchers including domestic and international new hires from various departments including M&A, public offerings and debt capital markets• Assessed quality of work performed by junior researchers to maintain data integrity and accuracy

Gurgaon, India

• Analysed and synthesized the available data and brought out value-added insights to the clients• Provided real time secondary coverage of International Private Placement & Capital Market transactions for JP Morgan, Goldman Sachs, RBC Capital Markets, UBS and other I- banks• Tracked, validated, and analysed business information and financial statements related to private placement transactions, like Venture Capital, Growth Capital, PIPE transactions• Proficiently worked with internal and external search engines like Nexis, Factiva, Newsedge, Google, and worldwide stock exchanges which forms an integral part of any research process

Pgdm, Finance, General

Bsc - Bachelor Of Science, Chemistry