Prerna Singhal

Prerna Singhal Email and Phone Number

Senior Manager - Customer Success @ DronaHQ
Uttar Pradesh, India
Prerna Singhal's Location
Uttar Pradesh, India, India
Prerna Singhal's Contact Details

Prerna Singhal work email

Prerna Singhal personal email

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About Prerna Singhal

As a seasoned Customer Success Engineering Manager with around 9 years of experience, I excel in transforming customer interactions into success stories. My expertise lies in client handling, customer experience enhancement, and strategic project management. I have led teams, managed diverse projects, and driven customer satisfaction through innovative problem-solving and cross-functional collaboration."๐‘ช๐’–๐’”๐’•๐’๐’Ž๐’†๐’“ ๐’”๐’–๐’„๐’„๐’†๐’”๐’” ๐’Š๐’” ๐’๐’๐’• ๐’‹๐’–๐’”๐’• ๐’‚ ๐’…๐’†๐’‘๐’‚๐’“๐’•๐’Ž๐’†๐’๐’•, ๐’Š๐’•'๐’” ๐’‚ ๐’‘๐’‰๐’Š๐’๐’๐’”๐’๐’‘๐’‰๐’š."My core strengths include:* ๐‚๐ฎ๐ฌ๐ญ๐จ๐ฆ๐ž๐ซ ๐’๐ฎ๐œ๐œ๐ž๐ฌ๐ฌ ๐Œ๐š๐ง๐š๐ ๐ž๐ฆ๐ž๐ง๐ญ: Proven ability to manage and retain a diverse customer base, ensuring high satisfaction and loyalty.* ๐’๐ญ๐ซ๐š๐ญ๐ž๐ ๐ข๐œ ๐๐ซ๐จ๐ฃ๐ž๐œ๐ญ ๐‹๐ž๐š๐๐ž๐ซ๐ฌ๐ก๐ข๐ฉ: Successfully directed numerous projects from inception to completion, delivering impactful results.* ๐“๐ž๐š๐ฆ ๐ƒ๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ: Created and led high-performing teams, fostering a culture of continuous improvement and excellence.* ๐๐ซ๐จ๐œ๐ž๐ฌ๐ฌ ๐Ž๐ฉ๐ญ๐ข๐ฆ๐ข๐ณ๐š๐ญ๐ข๐จ๐ง: Implemented strategic initiatives to streamline operations, enhance efficiency, and improve service delivery."๐‘ณ๐’†๐’‚๐’…๐’†๐’“๐’”๐’‰๐’Š๐’‘ ๐’Š๐’” ๐’๐’๐’• ๐’‚๐’ƒ๐’๐’–๐’• ๐’ƒ๐’†๐’Š๐’๐’ˆ ๐’Š๐’ ๐’„๐’‰๐’‚๐’“๐’ˆ๐’†. ๐‘ฐ๐’•'๐’” ๐’‚๐’ƒ๐’๐’–๐’• ๐’•๐’‚๐’Œ๐’Š๐’๐’ˆ ๐’„๐’‚๐’“๐’† ๐’๐’‡ ๐’•๐’‰๐’๐’”๐’† ๐’Š๐’ ๐’š๐’๐’–๐’“ ๐’„๐’‰๐’‚๐’“๐’ˆ๐’†." - ๐‘บ๐’Š๐’Ž๐’๐’ ๐‘บ๐’Š๐’๐’†๐’ŒI am passionate about leveraging technology and analytics to drive customer success. My technical proficiency spans tools like MS-Excel, Zendesk/Freshdesk, MySQL, HTML, JavaScript, Postman, Trello, etc. I thrive on challenges and am committed to delivering exceptional value to clients through comprehensive product knowledge and strategic initiatives."๐‘ฌ๐’™๐’„๐’†๐’๐’๐’†๐’๐’„๐’† ๐’Š๐’” ๐’๐’๐’• ๐’‚๐’ ๐’‚๐’„๐’•, ๐’ƒ๐’–๐’• ๐’‚ ๐’‰๐’‚๐’ƒ๐’Š๐’•." - ๐‘จ๐’“๐’Š๐’”๐’•๐’๐’•๐’๐’†I hold a B.Tech in Information Technology and on a perpetual journey of learning and enhancing my skills.

Prerna Singhal's Current Company Details
DronaHQ

Dronahq

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Senior Manager - Customer Success
Uttar Pradesh, India
Website:
dronahq.com
Employees:
74
Prerna Singhal Work Experience Details
  • Dronahq
    Senior Manager - Customer Success
    Dronahq
    Uttar Pradesh, India
  • Dronahq
    Customer Success And Sales Engineering Manager
    Dronahq Dec 2022 - Present
    Mumbai, Maharashtra, India
  • Dronahq
    Asst. Manager - Client Relations
    Dronahq Oct 2020 - Dec 2022
    Mumbai, Maharashtra, India
  • Dronahq
    Asst. Manager - Platform & Product Support - Client Services, Delivery & Consultancy
    Dronahq Dec 2018 - Oct 2020
    Mumbai, Maharashtra, India
  • Dronahq
    Asst. Manager - Support & Client Services
    Dronahq Jun 2018 - Dec 2018
    Mumbai, Maharashtra, India
  • 10Times.Com
    Assistant Manager - Product Support & Operations
    10Times.Com Jul 2017 - Feb 2018
    Noida Area, India
  • 10Times.Com
    Product Support & Operations Lead
    10Times.Com Sep 2016 - Jul 2017
    Noida Area, India
  • 10Times
    Product Support & Operations Associate
    10Times Jun 2015 - Sep 2016
    Noida, Uttar Pradesh, India

Prerna Singhal Skills

Microsoft Excel Html Customer Service English Management Microsoft Office Windows Research Microsoft Word C Mysql Data Analysis Data Management Data Structures Microsoft Powerpoint Process Optimization Process Automation Operations Management Process Flow Vendor Management Vendor Coordination Customer Support Zendesk Team Management Teamwork

Prerna Singhal Education Details

Frequently Asked Questions about Prerna Singhal

What company does Prerna Singhal work for?

Prerna Singhal works for Dronahq

What is Prerna Singhal's role at the current company?

Prerna Singhal's current role is Senior Manager - Customer Success.

What is Prerna Singhal's email address?

Prerna Singhal's email address is pr****@****mes.com

What schools did Prerna Singhal attend?

Prerna Singhal attended Its Engineering College, Greater Noida.

What skills is Prerna Singhal known for?

Prerna Singhal has skills like Microsoft Excel, Html, Customer Service, English, Management, Microsoft Office, Windows, Research, Microsoft Word, C, Mysql, Data Analysis.

Who are Prerna Singhal's colleagues?

Prerna Singhal's colleagues are Nitin Jadhav, Mitali Patil, Shreya Singh, Himanshu Singh, Ganesha Ram, Pratiksha Amale, Divya Leela.

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