Jason Kenyon Email & Phone Number

Chester, Gb

Remote

Offered full time role in Avaya after working as a contractor for 10 months. Continuation of the same role. Worked on wireframes and UI for new mini CRM with developers, custom data being available from customer journey being available to feedback platforms. Moved over to the Lloyds banking group program to help with authentication & authorisation, integration to AD/Azure for SSO (Large private cloud deployment). Constructing low level design documentation for how SSO would function across… Show more Offered full time role in Avaya after working as a contractor for 10 months. Continuation of the same role. Worked on wireframes and UI for new mini CRM with developers, custom data being available from customer journey being available to feedback platforms. Moved over to the Lloyds banking group program to help with authentication & authorisation, integration to AD/Azure for SSO (Large private cloud deployment). Constructing low level design documentation for how SSO would function across multiple applications. working on the design for the implementation of very large NAS footprint, as well as other custom design applications. Show less

London, England Metropolitan Area

6 month contract working with design teams and implementation specialists to deliver a complex multi-vendor Private cloud service into Her Majesties Courts and Tribunal service for unified communications and Contact centre services. Primary function of responding to written customer requirements and responding with design documentation as to how the outcomes could be achieved. These included, IVR customer surveys, WFM on mobile devices for workforce, web based feedback post web chat session… Show more 6 month contract working with design teams and implementation specialists to deliver a complex multi-vendor Private cloud service into Her Majesties Courts and Tribunal service for unified communications and Contact centre services. Primary function of responding to written customer requirements and responding with design documentation as to how the outcomes could be achieved. These included, IVR customer surveys, WFM on mobile devices for workforce, web based feedback post web chat session, customer call back solution, infrastructure design, networking and security (Authentication). Show less

United Kingdom

Focused on enterprise organisations with complex engagement strategies. Worked with large global on-line betting organisation to construct a new in play bet corridor using WebRTC via click to call whilst using the app. Designed fully hosted and converged CcaaS platform over dual DC. Worked with number of public sector organisations to complete upgrade and refresh of legacy technology on to modified infrastructure. After extensive analysis, Introduced new portfolio partner for VCA's to meet… Show more Focused on enterprise organisations with complex engagement strategies. Worked with large global on-line betting organisation to construct a new in play bet corridor using WebRTC via click to call whilst using the app. Designed fully hosted and converged CcaaS platform over dual DC. Worked with number of public sector organisations to complete upgrade and refresh of legacy technology on to modified infrastructure. After extensive analysis, Introduced new portfolio partner for VCA's to meet market requirements. Show less

Working with much larger multi-national organisations globally and designing globally connected converged systems and moving Unified communications and contact centre into the cloud with a managed service. Involved broad collaboration with a host of different teams to construct a successful outcome.

National

Design contact platforms (Avaya) with ancillary optimisation requirements such as reporting, call recording, QM, WFM, outbound. Full accountability for end to end design. Acute commercial awareness in very competitive/pressurised landscape requires flexible working approach to tight timescales and teamwork.Work with national/multi-national companies to design end to end solutions. Multiple disparate locations being consolidated and virtualisation into single instances of… Show more Design contact platforms (Avaya) with ancillary optimisation requirements such as reporting, call recording, QM, WFM, outbound. Full accountability for end to end design. Acute commercial awareness in very competitive/pressurised landscape requires flexible working approach to tight timescales and teamwork.Work with national/multi-national companies to design end to end solutions. Multiple disparate locations being consolidated and virtualisation into single instances of deployment. The design of central Intelligence and applications across a varied suite of products of which voice is one of many. With the consolidation of the contact centre, organisations need to examine impact on applications such as call recording/ CTI middleware/dialler applications/Speech recognition applications/ M.I.S products/Web services/ desktop applications and quality monitoring. Utilisation of the above are all instances which need to be considered. Feasibility of architecture and its resilience/survivability/security/bandwidth and ultimately cost all impact design. Therefore a high level of knowledge around connecting technologies is required.Being a small privately held business, there was no hiding place, no clocking in or clocking out. Taking accountability, and ownership for design choices was part of the job. No chucking over the fence for someone else to deliver. Working as a collective team in the sell, implementation and support transition phase was just part of the job. Always there for when people and customers needed you. Mistakes could be costly and there are no deep pockets here to bail you out. Getting it right, making sure it would do what was positioned was everything. Reputation takes a long time to build, but can be easy to destroy. Acute attention to detail high on the agenda. Show less

Employed to support Business partners in the channel as a pre-sales design specialist across the Avaya portfolio. Wrote and delivered product training courses as well as providing on site demonstrations and design expertise. One of the 1st people in the UK to achieve design specialist status.