Nicholas Prescott Email & Phone Number

Seattle, Washington, United States

* Configured, deployed, and maintained operating systems and software of over 2,250 workstations allowing responsive scaling with enrollment trends during Covid19 pandemic and fluctuations with international students.* Provided directory, data, and application services for over 30,000 users while maintaining enterprise computer systems and infrastructure thereby securely facilitating daily operations of Seattle Central College at scale.* Anticipated, identified, and provided troubleshooting for servers and workstations issues according to service level agreements of 1 hour response and 4 hour restoration times for critical outages, maintaining high uptime of services.* Managed or consulted on department, campus, district, or other government entity specific projects as the representative from the ITS department, solidifying the department's reputation as capable and responsive.* Effective and thorough communication in support, training, and coordinated execution of operations for a variety of stakeholders in various mediums and contexts resulting in successful implementations and stakeholder buy-in.* Continuous assessment, research, and documentation on the state and functionality of system architecture and on emerging transformative technologies and standards in support of systems procurement and development efforts.

Seattle, Washington, United States

Configured, deployed, processed warranties, maintained, and troubleshot computers and associated equipment.Provided user support in a variety of data sensitive contexts.Ran malware protection and recovery. Ordered delivered installed and configured custom tech solutionsSupported users with troubleshooting and repairs of all electronic devices.Set up, broke down, coordinated, and provided on-site support for sporting and collegiate events for guests, media, coaches, staff, faculty, vendors, officials, students, and athletes. Provided internet connectivity, printing, troubleshooting, and statistics access for guests, journalists (Print, radio, and television), coaches, staff, vendors, and officials during games.Configured legacy software through virtual machines for ticket sale events for season ticket holders through Ticketmaster.Supplied, assembled, and tested communications equipment for presentations, meetings, recruitment events, and banquets.Configured devices and applications for communications between the statisticians and the NCAA.Assembled and supported custom furniture with display boards for communications for stakeholders.Tested and serviced televisions and display boards.Configured and began streaming services through video production booth.Troubleshot ticketing devices at doors.Practiced asset management.Delegated tasks, ran schedules, and trained a staff of 8 student workers. Storage and organization for inventory control.Assisted the transition of workstations from Windows XP to 7.Inventoried and shipped to surplus all legacy hardware.Configuring and distributed replacement workstations.Identified and reprogrammed all VOIP compatible phones in new stadium.Assisted in relocation of IT office to new location.Organized layout for optimal process flow.Inventoried and organized tools, equipment, and back stock.Oversaw the labCreated a help desk queue system through customization of outlook rules and windows configuration.

Auburn, Washington, United States

Provided basic operations troubleshooting for various applications on Windows operating systems for students and instructors. Performed basic maintenance and stocking for printers.Restocked office supplies.Performed light janitorial services in lab space and sanitized equipment and workstations..Gathered details on any systemic or machine specific problems for submission to the ticketing system. Provided general campus information and directions.Enforced lab rules.

Bellevue, Washington, United States

Over a year of accounting, receiving, and back of the house management in a million dollar week store of over 300 employees.Oversaw all receiving duties for seven months after assisting store receiver through the holiday season in a million dollars a week store during normal operation. Duties included organic integrity and quality inspection, light to medium maintenance, supervision of all general storage practices, data entry, accounts payable, Microsoft suite familiarity, safety inspections, and others as needed.

Bellevue, Washington, United States

Direct customer service with cash handling, training new hires, and janitorial duties as a cashier.Facing.Interdepartmental help.Code memorization.Software troubleshooting and reporting.Bagging and organizing.Basic janitorial duties.Stocking utensils, bags, receipt paper, tape, Cart runsOpening the storeClosing the store.Consistently placed as the fastest cashier with 22 items per minute on team of 40-45 people (National average was 16 and store average was 12). Took on escalated customer service duties whenever possible or practical eliminating unnecessary work for supervisors. Trained all new front end team members as courtesy service clerks and on general operation procedures of the front end.Took courses regarding organics and dietary labeling

Bellevue, Washington, United States

Took orders, including up-selling menu items, liquor and desert sales, and quality standards inspection in one of the highest revenue generating restaurants in Bellevue with a 50 page 200 item menu.Multi-tasked and utilized excellent time management skills to be successful in a very busy restaurantRan cash handling services for the bakery counter.Gave breaks to other servers.Side workFood handlers and liquor licenseBasic food preparation of tea, coffee, carbonated drinks, bread, dressings, etc.Running foodHelping bus and seat tablesHelping other servers.Orchestrating section

Auburn, Washington, United States

Record breaking seasons of video game based sales, placing repeatedly in the top ten national stores. Upkeep of merchandising,Inventory,customer service, sales projections, janitorial duties, LeadershipSalesAssessment of trade ins and sales according to Washington state law.

Auburn, Washington, United States

Planned, organized, hosted, and produced weekly streaming and AM broadcast radio show.

Bachelor Of Arts - Ba & Bachelor Of Science - Bs, Linguistics & Informatics

Coursework includes specific training in project management, data ethics, programming (Java, Python, & R), statistics, design processes.

Education record

Education record

Education record